Bilingual Customer Service Representative
Location: Mineola, NY
Job Type: fulltime
Company: Jim Paterson State Farm Agency
Salary: $33000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative
Are you fluent in both Spanish and English and passionate about delivering outstanding customer experiences? We invite you to explore this dynamic opportunity as a Bilingual Customer Service Representative, where you will play a key role in supporting an insurance office’s mission to provide exceptional service and drive business growth. As a valued member of the team, you’ll engage directly with clients, build lasting relationships, and be part of a supportive environment focused on professional development and advancement. This full-time position is designed for individuals who thrive in fast-paced settings and are motivated by both personal achievement and collaborative success.
As a Bilingual Customer Service Representative, your primary responsibilities will include building strong customer relationships, addressing client inquiries with accuracy and care, and educating customers on a variety of insurance products. You will be at the forefront of delivering value-based conversations, ensuring every interaction is positive, informative, and supports the client’s needs. The position provides a structured learning environment, including comprehensive training for those new to the insurance industry, and offers opportunities for career progression within the organization.
Your day-to-day tasks will involve responding to customer requests regarding insurance availability, policy adjustments, claims, and billing inquiries. You’ll utilize a customer-focused approach to assess needs, offer tailored solutions, and ensure satisfaction with each interaction. A commitment to excellence, strong organizational skills, and the ability to work effectively within a team are essential qualities for success in this role. If you are proactive in solving problems, detail-oriented, and dedicated to delivering top-tier service, this is an excellent opportunity to make a meaningful impact.
The ideal candidate for the Bilingual Customer Service Representative position will possess excellent interpersonal and communication skills, a people-oriented attitude, and an eagerness to learn and grow within the insurance industry. While prior insurance experience is not required, candidates must be willing and able to obtain Property & Casualty and Life & Health licenses as part of their ongoing professional development. The organization provides support for licensing and encourages continuous education to keep up with industry changes and technical advancements.
In addition to a base salary, the compensation package includes commission and bonus opportunities (contingent on licensing), paid time off, and a pathway for advancement. The company values a healthy work-life balance and provides an inclusive, supportive environment where team members are encouraged to reach their full potential. Working in this role offers valuable experience and a chance to be part of a winning team that is committed to growth and excellence.
If you are ready to take the next step in your career as a Bilingual Customer Service Representative, click the apply button to submit your application and join a team where your skills and ambition are recognized and rewarded. Take advantage of this opportunity to make a difference in the lives of clients while developing your own professional journey.
This position is with an independent contractor insurance agent, not with the parent insurance company. Employees must complete all applicable licensing requirements and training programs. Agents are independent contractors who hire and manage their own employees. Employees are not employees of the parent company.
Bilingual Customer Service Representative - Summary- Client-facing role requiring fluency in Spanish and English
- Focus on delivering exceptional customer service in an insurance office setting
- Full-time position with career growth potential
- Establish and maintain strong customer relationships
- Respond promptly and accurately to customer inquiries about insurance options, coverage, policy changes, transfers, claims, and billing
- Educate clients using a customer-focused review process
- Demonstrate a high level of professionalism and commitment to customer satisfaction
- Work collaboratively within a team environment
- Provide regular activity reports to management
- Remain current with industry developments and product updates
- Competitive base salary
- Commission and bonus opportunities (post-licensure)
- Paid time off, including vacation after one year
- Access to valuable training and development resources
- Supportive work environment with clear growth pathways
- Bilingual (Spanish/English) required
- Strong interpersonal, communication, and organizational skills
- Ability to multi-task and prioritize responsibilities
- Self-motivated and detail-oriented
- Proactive problem-solving skills
- Dedication to delivering high-quality customer service
- Comfort with learning and using computer systems
- Willingness to obtain Property & Casualty and Life & Health licenses
- Commitment to ongoing learning and professional development
- Fluent in Spanish and English
- People-oriented and team-focused
- Motivated and adaptable in a fast-paced environment
- Dedicated to accuracy and timely completion of tasks
- Interested in building a career in customer service and insurance
- Comprehensive training provided; prior insurance experience not required
- Licensing support and continuing education offered
- Inclusive and professional work environment
- Employment is with an independent agent, not the parent insurance company
Ready to start your journey as a Bilingual Customer Service Representative? Click the application button now to take the next step toward a rewarding and growth-oriented career!