Bilingual Customer Service Representative
Location: Greenville, TX
Job Type: fulltime
Company: Penni Perkins State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative
Are you passionate about providing exceptional service and fluent in both Spanish and English? We are searching for a Bilingual Customer Service Representative to join a dynamic team committed to delivering outstanding value and support. This full-time opportunity offers a rewarding work environment where your skills in communication, organization, and problem-solving will be highly valued and nurtured.
As a Bilingual Customer Service Representative, you will play a crucial role in fostering positive relationships with clients and ensuring their needs are met efficiently and professionally. You will be part of a collaborative team that values initiative, accuracy, and the drive to exceed expectations. This position is ideal for individuals who thrive in fast-paced settings and are eager to grow their careers within the insurance industry.
Working as a Bilingual Customer Service Representative, you will have the chance to hone your abilities through direct client interactions, thorough training, and consistent support from experienced professionals. Your bilingual skills will be essential in providing accessible, clear, and effective service to a diverse customer base, particularly clients who prefer to communicate in Spanish.
Our team encourages a supportive work culture where your ideas and contributions are respected. The organization is dedicated to helping employees further their professional development and achieve their career goals. If you are motivated to succeed, possess a strong work ethic, and are enthusiastic about making a positive impact, we invite you to apply for the Bilingual Customer Service Representative position today.
Bilingual Customer Service Representative - Summary- Serve as a key liaison between clients and the agency, providing bilingual support in both English and Spanish.
- Offer prompt, accurate, and friendly assistance regarding insurance policies, claims, billing, and coverage options.
- Work as part of a collaborative team committed to exceptional customer experiences and continuous improvement.
- Establish and nurture customer relationships through proactive communication and attentive follow-up.
- Respond to client inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Educate clients on insurance products using a needs-based review process to ensure they understand their options.
- Maintain a high standard of professionalism and work ethic, striving for accuracy and timeliness in all tasks.
- Provide regular, detailed activity reports to agency leadership as required.
- Stay up-to-date with product changes, licensing requirements, technical developments, and ongoing education.
- Collaborate with team members to achieve agency goals and objectives.
- Continually improve processes and service delivery through feedback and training opportunities.
- Competitive salary structure with performance-based bonus potential.
- PTO including vacation and personal/sick days.
- Opportunities for professional growth and advancement within the agency.
- Valuable on-the-job experience in the insurance industry.
- Bilingual proficiency in Spanish and English strongly preferred.
- Excellent written, verbal, and listening communication skills.
- Strong interpersonal abilities and a people-oriented approach.
- Organizational skills and attention to detail.
- Self-motivated with proactive problem-solving skills.
- Commitment to delivering high-quality customer service.
- Ability to learn and utilize computer systems and software relevant to the insurance industry.
- Capacity to work effectively within a team environment and manage multiple tasks simultaneously.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Willingness to participate in ongoing training and continuing education as required by the agency.
- Energetic, motivated, and thrives in a fast-paced, client-focused setting.
- Driven to succeed and eager to contribute to agency growth.
- High level of integrity and commitment to professional excellence.
- Adaptable to changing priorities and open to feedback for continuous improvement.
- This position is with an independent contractor agent, not with the parent insurance company.
- Employment requires successful completion of all licensing and training as determined by the agency.
- Employees are hired and managed directly by the independent agent and are not employees of the parent company.
- The company is committed to a diverse and inclusive workplace and complies with all EEOC standards.
If you are ready to take the next step in your career, apply for the Bilingual Customer Service Representative position by clicking the application button. Join a team that values your skills and dedication, and make a meaningful impact every day.