Bilingual Customer Service Representative
Location: Roeland Park, KS
Job Type: fulltime
Company: David Chavez - State Farm Agency
Salary: $41600.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
The Bilingual Customer Service Representative role is a vital position for those who are fluent in both English and Spanish and have a passion for delivering exceptional service. As a Bilingual Customer Service Representative, you will be at the forefront of client engagement, ensuring that individuals from diverse backgrounds receive the support, resources, and information they need regarding insurance policies and related services. This full-time opportunity offers you the chance to work with a dedicated team in a professional environment, facilitating communication between clients and the company, and driving organizational success through outstanding service.
Working as a Bilingual Customer Service Representative, you will handle a wide range of responsibilities designed to support clients throughout their insurance journey. Your day-to-day tasks will involve answering questions about policy coverage, managing policy changes, and assisting clients with claims and billing inquiries. As the first point of contact, your ability to communicate clearly and compassionately will be instrumental in building trust and loyalty among clients. You will also proactively reach out to potential leads, schedule appointments, and identify the unique needs of each client to offer them the most suitable insurance products and services available.
The Bilingual Customer Service Representative role is ideal for individuals who are not only fluent in English and Spanish but also possess a strong sense of empathy, adaptability, and a commitment to ongoing professional development. In this position, you will have the opportunity to cultivate meaningful relationships with clients, ensuring they feel valued and supported at every stage. The role demands a high degree of dependability, a willingness to learn, and a drive to meet and exceed both individual and team objectives.
If you are ready to contribute to a supportive and inclusive workplace, the Bilingual Customer Service Representative position provides an avenue for career growth and skill development. You will receive comprehensive training and mentorship, especially as you work toward obtaining your Property & Casualty license. This experience will not only enhance your knowledge of the insurance industry but also prepare you for future advancement within the organization.
Joining our company means becoming part of a team that values your dedication and hard work. You will enjoy competitive compensation and a comprehensive benefits package, including paid time off, retirement planning, and health insurance allowances. The organization is committed to fostering a positive work environment where your efforts are recognized and your professional growth is supported. If you are motivated to build a rewarding career—one that makes a real difference in the lives of others—we encourage you to apply for the Bilingual Customer Service Representative role today by clicking the job application button below.
As a valued employee, it is important to note that this position is with an independent contractor agent. Employees must complete all relevant licensing requirements and training programs as established by the company. The organization is committed to equal opportunity employment and complies fully with all applicable laws and regulations.
Bilingual Customer Service Representative - Summary- Serve as a primary point of contact for clients, providing support in both English and Spanish
- Work in a dynamic, full-time capacity with opportunities for professional growth
- Contribute to a positive and inclusive company culture
- Answer inquiries about insurance policies, coverage, and billing
- Assist clients with claims processing and policy updates
- Proactively develop leads and schedule appointments
- Identify and recommend products and services based on client needs
- Build and maintain strong client relationships through consistent follow-up
- Adopt new technologies and adapt to evolving client requirements
- Competitive hourly base pay, commensurate with experience and education
- Monthly and annual performance-based bonuses available once licensed
- Comprehensive benefits package, including paid time off, retirement savings with matching contributions, and health insurance allowance
- Supportive work environment focused on career development
- Fluency in English and Spanish
- Willingness to obtain a Property & Casualty license (company-sponsored)
- Strong dependability and a quick learning ability
- Positive, coachable, and confident attitude
- Excellent communication, persuasion, and relationship-building skills
- Goal-oriented mindset with the ability to work independently
- Comfort with technology and adaptability to new systems
- Motivated to exceed client expectations and contribute to team success
- Resilient and open to continuous learning and improvement
- Passionate about helping people and making a positive impact
- Flexible and able to adapt to changing client needs and company processes
- Position is with an independent contractor agent and not directly with the parent insurance company
- All employees must fulfill applicable licensing and training requirements
- The company is an equal opportunity employer, committed to diversity and inclusion in the workplace
If you are ready to take the next step in your career as a Bilingual Customer Service Representative, click the job application button and submit your application today to join a team that values your skills and dedication.