Bilingual Customer Service Representative
Location: Odenton, MD
Job Type: fulltime
Company: Paul Counts - State Farm Agency
Salary: $35000.0 - $42000.0 per year
Category: Customer Service
Job Description Apply Now
The Bilingual Customer Service Representative (CSR) position is designed for motivated, energetic professionals who are fluent in both English and Spanish. This role offers an exciting opportunity to join a dynamic team dedicated to delivering an exceptional customer experience within the insurance sector. As a Bilingual Customer Service Representative, you will engage with customers, support their insurance needs, and contribute to the ongoing growth of the agency. Prior experience in insurance is not required; comprehensive training will be provided to the right candidate, making this an excellent entry point for individuals interested in growing their careers in customer service and insurance.
Working as a Bilingual Customer Service Representative means you will play a key role in building strong relationships with clients. You will communicate clearly and professionally in both English and Spanish, ensuring customers understand their insurance options, policy changes, and claims processes. This position requires organizational skills, attention to detail, and a proactive approach to problem-solving. Successful candidates will be self-motivated, people-oriented, and committed to providing prompt, accurate, and friendly service.
This full-time opportunity offers a supportive environment where you can develop valuable experience, gain industry-recognized certifications, and take advantage of career advancement opportunities within the agency. The agency values teamwork, integrity, and dedication to customer satisfaction, making it an excellent place for those looking to build a long-term career in the insurance and customer service industry.
As a Bilingual Customer Service Representative, you will receive an hourly wage plus bonuses, paid time off, and ongoing training to help you succeed. The agency is committed to providing growth potential and advancement opportunities for team members who demonstrate excellence and a strong work ethic. If you are passionate about helping others, eager to learn, and thrive in a fast-paced environment, this role may be the perfect fit for you.
Bilingual Customer Service Representative - Summary- Serve as the primary point of contact for customers, delivering exceptional service in both English and Spanish.
- Support customers with insurance-related inquiries and processes.
- Participate in training and licensing programs relevant to the insurance industry.
- Contribute to the agency’s growth and success through customer engagement and teamwork.
- Establish and maintain positive customer relationships.
- Respond to inquiries regarding insurance availability, policy eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate customers about insurance options using a needs-based approach.
- Deliver prompt, accurate, and friendly service at all times.
- Maintain detailed and timely activity reports for management review.
- Demonstrate a high level of commitment to daily success and organizational values.
- Remain current on product changes, licensing requirements, and technical developments.
- Competitive hourly wage with bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Comprehensive training and valuable industry experience.
- Opportunities for career growth and advancement within the agency.
- Fluency in Spanish and English is required.
- Strong interpersonal, verbal, and written communication skills.
- Excellent organizational skills and attention to detail.
- Self-motivation and a proactive, people-oriented approach.
- Ability to learn and utilize computer systems and software relevant to the role.
- Commitment to delivering high-quality, timely work.
- Ability to work collaboratively within a team environment and multitask effectively.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Commitment to ongoing professional development and education, including staying current with licensing and product updates.
- Motivated self-starter with a drive for success.
- Thrives in fast-paced, dynamic work environments.
- Enjoys helping others and providing exceptional customer service.
- Values teamwork, integrity, and continuous improvement.
- Interested in building a long-term career in customer service and insurance.
- This position is with an independent contractor agent, not with the parent insurance company.
- Employees must successfully complete all required licensing and training programs.
- Employment is with the agency owner, and not with the parent insurance company.
- The agency is committed to equal opportunity employment and maintains a respectful, inclusive workplace for all team members.
If you are inspired to join a dedicated team and are ready to take the next step in your career as a Bilingual Customer Service Representative, please click the apply button to submit your application today. We look forward to connecting with you about this exciting opportunity and the next steps in the interview process.