Bilingual Customer Service Representative
Location: CEDAR RAPIDS, IA
Job Type: fulltime
Company: Doug Valentine - State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative positions are essential in today's diverse marketplace, providing critical support for organizations that serve clients in multiple languages. As a Bilingual Customer Service Representative fluent in English and Spanish, you will play a pivotal role in ensuring seamless communication, delivering outstanding service, and supporting a wide range of customer needs. This role is offered on a full-time basis in Cedar Rapids, IA, giving you the chance to build your career and contribute meaningfully to the local community.
As a Bilingual Customer Service Representative, you will be the primary point of contact for customers requiring assistance in both English and Spanish. Your ability to navigate conversations, solve problems, and provide empathetic, accurate responses is crucial to customer satisfaction and retention. On a daily basis, you will manage inquiries related to insurance policies, billing, claims, and coverage updates, ensuring all interactions are handled professionally and efficiently. The position is designed for individuals who are detail-oriented, people-focused, and eager to make a difference through excellent customer service.
Our agency offers a supportive, high-performing team environment where your growth and development are encouraged. Here in Cedar Rapids, IA, you will be welcomed into a culture that values professionalism, collaboration, and community engagement. The position is in-office, which allows you to build strong relationships with teammates and receive ongoing support as you learn and advance in your role. As a full-time Bilingual Customer Service Representative, you will have the opportunity to develop your skills in the insurance industry, pursue licensing, and explore advancement opportunities within the organization.
Key aspects of the role include responding to customer inquiries with empathy and efficiency, assisting policyholders with changes and questions, processing and following up on insurance claims, and maintaining detailed records of all customer interactions. You will collaborate closely with team members to ensure that every customer receives the highest level of service. Your bilingual abilities will be instrumental in helping our agency reach and serve a broader client base, particularly those who may feel more comfortable communicating in Spanish.
Applicants for the Bilingual Customer Service Representative position should be fluent in both English and Spanish and possess strong communication and organizational skills. While previous experience in customer service or insurance is preferred, it is not required; what matters most is your commitment to providing exceptional service and your willingness to obtain the necessary state licenses, such as Property and Casualty as well as Life and Health. The agency provides support for licensing and training, ensuring you are well-prepared to excel in your role.
In return for your dedication, you will receive a competitive base salary with performance-based bonuses, comprehensive health and dental insurance, paid time off including vacation and sick days, parental leave, and a 401(k) plan with employer matching. The agency is committed to fostering career growth and development, providing opportunities for advancement and skill-building. Joining this team means becoming part of an organization that is passionate about helping people manage risks, recover from the unexpected, and build a more secure future.
Working in Cedar Rapids, IA offers a vibrant community atmosphere and an opportunity to make a positive impact in the lives of local residents. As a Bilingual Customer Service Representative, you will be empowered to serve the diverse needs of this area, develop lasting relationships, and contribute to the agency’s mission of providing trusted, reliable service.
If you are motivated to succeed, eager to learn, and ready to make a meaningful impact, we encourage you to apply for the Bilingual Customer Service Representative position. Click the job application button to submit your resume and take the next step in your career. Qualified applicants will be contacted for further consideration.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Bilingual Customer Service Representative - Summary- Provide outstanding customer service in both English and Spanish
- Full-time, in-office role supporting clients in Cedar Rapids, IA
- Opportunity to grow within a supportive insurance agency environment
- Respond to customer inquiries professionally and empathetically
- Assist with policy changes, billing questions, and coverage updates
- Process and follow up on insurance claims
- Maintain accurate and up-to-date records of all interactions
- Collaborate with team members to ensure excellent service and support
- Competitive base salary based on experience
- Performance-based bonuses
- Health and dental insurance
- Paid time off, including vacation, personal, and sick days
- Parental leave
- 401(k) with employer matching
- Career advancement and development opportunities
- Fluency in both English and Spanish
- Strong communication and customer service skills
- Detail-oriented with the ability to multitask
- Willingness to obtain Property and Casualty, and Life and Health licenses
- Previous customer service or insurance experience preferred
- Ability to work in-office in Cedar Rapids, IA
- Empathetic and professional communicator
- Team player with a passion for helping others
- Organized, reliable, and adaptable in a fast-paced environment
- Eager to learn and advance in the insurance industry
- Motivated to deliver excellent service to diverse clients
- Position is with a State Farm independent contractor agent
- Completion of relevant licensing and training is required
- Not an employee of State Farm Insurance Companies
Take the first step toward a rewarding career as a Bilingual Customer Service Representative by clicking the job application button and submitting your resume today!