Bilingual Customer Service Representative
Location: DELRAY BEACH, FL
Job Type: fulltime
Company: John Peters - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
If you are fluent in both Spanish and English and have a strong commitment to providing outstanding customer support, consider applying for the Bilingual Customer Service Representative position at our respected insurance agency. As a Bilingual Customer Service Representative, you will serve as a vital connection between our clients and our team, ensuring that each customer receives personalized, efficient, and culturally competent service. This role is ideal for individuals who are passionate about helping others, thrive in a dynamic environment, and appreciate the value of effective communication in both English and Spanish.
Our insurance agency is recognized for its dedication to client satisfaction and professional growth, making it a great workplace for those seeking to advance their careers in the insurance and customer service industry. The Bilingual Customer Service Representative role is designed for someone who enjoys solving problems, educating clients, and building lasting relationships. You will be provided with comprehensive training, so prior insurance experience is not required. We are committed to investing in your success and ensuring that you have the tools needed to excel in this role.
As a Bilingual Customer Service Representative, you will handle a variety of client interactions, addressing inquiries related to insurance policies, coverage options, and claims processes. You will also be responsible for translating documents and correspondence, ensuring clear and accurate communication between our agency and our diverse client base. Your ability to communicate effectively in both Spanish and English will help you inspire customer loyalty and contribute to a positive customer experience.
Located in Delray Beach, FL, our team values the vibrant and diverse community we serve. Working in this area provides opportunities to engage with a wide range of clients and develop professional relationships that are both rewarding and impactful. The environment is supportive and collaborative, offering resources and opportunities for professional development and advancement within the company.
Bilingual Customer Service Representative - Summary- Facilitates communication and provides support for both English and Spanish-speaking clients.
- Acts as a key point of contact for insurance policy inquiries, claims, and general customer service needs.
- Works within a reputable insurance agency committed to client satisfaction and team growth.
- Receives thorough training with opportunities for career advancement.
- Assist bilingual clients with questions regarding insurance policies, coverage details, and claims processes.
- Deliver exceptional customer service via phone, email, and other communication channels.
- Translate documents and correspondence between English and Spanish to ensure clarity and compliance.
- Collaborate with team members to resolve customer issues accurately and efficiently.
- Educate clients on insurance products and help them make informed decisions regarding their coverage.
- Maintain accurate records of customer interactions and follow up as needed to ensure satisfaction.
- Adhere to all company policies and industry regulations regarding client information and privacy.
- Competitive base salary, determined by experience and licensing status.
- Performance-based bonuses and incentives.
- Comprehensive life insurance options available.
- Opportunities for career advancement within the agency.
- Paid time off to support work-life balance.
- Ongoing training and professional development resources.
- Support for obtaining necessary insurance licenses, with reimbursement for associated costs.
- Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.
- High school diploma or equivalent required; college degree is a plus.
- Previous customer service experience preferred, especially in the insurance industry.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Empathetic, patient, and committed to resolving customer concerns.
- Familiarity with insurance terminology and policies is desirable.
- Relevant state insurance license preferred, or willingness to obtain required licenses prior to start (Property & Casualty, Life and Health).
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible hours as needed to accommodate client needs.
- Demonstrates strong interpersonal skills and a genuine desire to assist clients from diverse backgrounds.
- Quick learner who embraces training and development opportunities.
- Detail-oriented and proactive in problem-solving.
- Effectively balances multiple priorities and adapts to changing situations.
- Exhibits professionalism, reliability, and a collaborative team spirit.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- We are an equal opportunity employer and value diversity in our workplace.
If you are ready to take the next step in your career as a Bilingual Customer Service Representative, click the job application button to apply today. Join our team and make a positive impact on our clients and community!