Bilingual Customer Service Representative
Location: LYNBROOK, NY
Job Type: fulltime
Company: Amy Karol - State Farm Agency
Salary: $37000.0 - $52000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative (Spanish) Position OverviewThe Bilingual Customer Service Representative (Spanish) is a key member of an established insurance agency team, supporting clients through outstanding service and communication in both English and Spanish. This full-time or part-time position is ideal for individuals who are motivated, organized, and dedicated to providing an excellent customer experience. While prior insurance experience is not required, candidates must be willing to obtain the necessary state licenses as required. Comprehensive training will be provided for the right candidate who demonstrates a strong customer-focused mindset and interpersonal skills.
Responsibilities- Establish, strengthen, and maintain customer relationships through regular communication and proactive follow-ups as needed.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance products, policy availability, eligibility, coverage changes, transfers, claim submissions, and billing inquiries.
- Educate customers about available insurance options using a customer-focused, needs-based review process to ensure clients understand their coverage and choices.
- Maintain a high level of professionalism and work ethic, demonstrating a daily commitment to achieving team and individual success.
- Provide timely and thorough activity reports to the agency principal as required.
- Stay up-to-date with product developments, policy changes, licensing requirements, and ongoing training opportunities.
- Bilingual proficiency in Spanish and English is required to effectively communicate with a diverse client base.
- Active insurance licenses (Personal Lines, Property and Casualty, or Life and Health) are a plus; however, candidates must be able to obtain a Personal Lines license upon hire if not already licensed.
- Strong interpersonal skills, with the ability to build rapport, listen actively, and respond empathetically to customer needs.
- Excellent written and verbal communication skills in both English and Spanish.
- Organizational abilities and attention to detail to manage multiple tasks and customer requests efficiently.
- Self-motivated, proactive, and able to work both independently and as part of a team.
- Comfortable learning and utilizing computer systems and software necessary for daily operations.
- Demonstrated commitment to delivering exceptional customer service and achieving high levels of customer satisfaction.
- Ability to adapt in a fast-paced work environment and handle shifting priorities effectively.
- Competitive compensation structure with base salary, bonus, and commission potential.
- Paid time off, including vacation and personal/sick days.
- Retirement plan options for eligible employees.
- Flexible work hours to support work-life balance, with both full-time and part-time positions available.
- Valuable on-the-job experience with growth potential and opportunities for advancement within the agency.
As a Bilingual Customer Service Representative (Spanish), you will play a critical role in supporting the agency's mission to provide outstanding insurance solutions and customer care. Your ability to engage clients in value-based conversations, educate them on available insurance options, and ensure their needs are met will be essential to the agency's ongoing success. This position is an excellent opportunity for individuals seeking a rewarding career in the insurance industry with a focus on personal and professional growth.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.