AWS Connect Developer
Location: Englewood, CO
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
AWS Connect Developer
Are you an experienced AWS Connect Developer seeking a dynamic opportunity to advance your career? Join a highly respected organization and collaborate with innovative teams dedicated to building scalable, integrated contact center solutions using the latest AWS technologies. This full-time role, based in Denver, CO, offers the chance to lead the development and optimization of AWS Connect architectures while working alongside talented professionals in a forward-thinking environment. If you have a passion for designing and implementing advanced contact center technology, this role offers the perfect platform to showcase your expertise and drive impactful results.
As an AWS Connect Developer, you will be responsible for the end-to-end design, development, and implementation of AWS Connect solutions. Your technical acumen in serverless computing, integration, and cloud-based contact center architecture will be essential to ensure seamless and scalable customer engagement experiences. You will collaborate cross-functionally with business stakeholders, developers, architects, and product owners to deliver robust solutions aligned with organizational goals and industry best practices. The full-time position in Denver, CO, offers an exceptional opportunity to work with cutting-edge AWS tools and contribute to the ongoing evolution of cloud-based communication strategies.
AWS Connect Developer - Summary- Develop and optimize AWS Connect contact center solutions, focusing on scalability and integration.
- Leverage your deep expertise in AWS services and programming to support dynamic and secure customer interactions.
- Collaborate with diverse teams to gather requirements and ensure high-quality deployments.
- Contribute to a culture of innovation within a supportive and technologically advanced organization.
- Design and implement AWS Connect contact flows, including IVR menus, dynamic call routing, and backend integrations to support complex business requirements.
- Configure AWS Connect instances, queues, phone numbers, and custom contact attributes tailored to evolving organizational needs.
- Develop and manage AWS Lambda functions (using JavaScript or C#) to enable dynamic call handling, backend operations, and seamless API-based integrations.
- Create serverless solutions with AWS Lambda for data processing, database management, and business logic execution within contact center workflows.
- Integrate AWS Connect with other AWS services such as DynamoDB, S3, and Lex to enhance system performance and feature sets.
- Set up and maintain AWS API Gateway for secure exposure of Lambda functions via RESTful APIs, including configuration for authentication protocols and rate limiting.
- Monitor system performance through AWS CloudWatch, proactively identifying areas for optimization and scalability improvements.
- Document technical designs, code, deployment processes, and best practices to ensure standardized, secure, and repeatable implementations.
- Collaborate regularly with developers, architects, product owners, and business stakeholders to gather requirements and deploy customized solutions.
- Provide ongoing troubleshooting support and continuous improvement for AWS Connect infrastructure and custom Contact Control Panels (CCPs).
- Stay current with evolving AWS Connect technologies, best practices, and industry standards to maintain a competitive edge.
- Competitive compensation package reflecting experience and expertise.
- Comprehensive benefits including medical, dental, vision, and more.
- Employee Stock Ownership Program and life insurance coverage.
- Access to a collaborative and forward-thinking team environment within a top-tier organization.
- Recognition through industry awards, including multiple Best of Staffing® Client and Talent Awards.
- Minimum of 6 years of experience in AWS Connect design, development, and deployment.
- Extensive hands-on experience with AWS services such as Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.
- Proficiency in programming languages such as JavaScript, Python, Java, or React.
- Background in designing and integrating IVR systems, telephony, and advanced contact routing solutions.
- Strong understanding of RESTful APIs, web services, and microservices architecture.
- Exceptional troubleshooting and debugging skills within cloud environments.
- Excellent communication skills for effective cross-functional collaboration.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
- AWS Certified Solutions Architect or Developer credentials.
- Experience with CI/CD pipelines and DevOps methodologies.
- Familiarity with custom CCP development and deployment.
- Proactive learner who stays updated on industry trends and AWS Connect advancements.
- Detail-oriented, collaborative, and able to manage multiple priorities in a fast-paced environment.
- Opportunity to work in Denver, CO, a vibrant city known for its technology and innovation sectors.
- Be part of a company with over 25 years of proven industry experience and a long-standing reputation for excellence.
- Full-time position offering significant opportunities for professional growth and development.
Legal Disclaimer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Ready to take your AWS Connect Developer career to the next level? Click the job application button now to apply and join an organization that values your expertise and supports your professional journey!