Audio Visual Support Engineer (AV Support Engineer, AVSE)
Location: Memphis, TN
Job Type: Contract
Company: IDR
Category: Systems Engineering
Job Description Apply Now
The Audio Visual Support Engineer (AV Support Engineer, AVSE) plays a crucial role in ensuring the seamless operation and support of enterprise audio-visual systems within professional environments. Joining a leading organization, professionals in this role are responsible for providing comprehensive technical support and maintenance for a variety of audio-visual equipment, software, and integrated solutions deployed across conference rooms, meeting spaces, and executive event venues. This position is integral to delivering high-quality user experiences and reliable AV technology solutions, contributing to the organization's reputation for excellence in enterprise AV services.
In this full-time position, the Audio Visual Support Engineer (AV Support Engineer, AVSE) manages both proactive and reactive technical support activities. The engineer is tasked with Tier 2/3 incident resolution, service request fulfillment, and ongoing system maintenance. Key responsibilities include monitoring, maintaining, and troubleshooting AV equipment and control systems, performing installations and configurations, and supporting a wide range of conferencing technologies and integrated AV solutions. The role also requires collaboration with internal IT teams, vendors, and third-party integrators to ensure efficient implementation and swift resolution of technical issues.
Audio Visual Support Engineers (AV Support Engineer, AVSE) are expected to be adept at managing the full lifecycle of AV assets, including inventory tracking, hardware and software updates, and system upgrades in line with established maintenance schedules. Strong problem-solving skills and a thorough understanding of AV hardware, software platforms, networking fundamentals, and vendor integrations are essential. The role offers the opportunity to work alongside industry professionals in a collaborative, dynamic environment, where technical expertise and customer service go hand in hand.
Working as an Audio Visual Support Engineer (AV Support Engineer, AVSE) provides exposure to cutting-edge AV technologies and business-critical systems. The position supports conference rooms, executive events, and specialized technology requests, requiring adaptability and a commitment to delivering seamless technology experiences. The organization’s dedication to employee development, industry leadership, and recognition for staffing excellence makes this a compelling opportunity for AV professionals seeking to advance their careers in a supportive environment.
Competitive compensation and a comprehensive benefits package—including medical, dental, vision, and life insurance—complement the professional growth opportunities available to Audio Visual Support Engineers (AV Support Engineer, AVSE). Employees benefit from an inclusive workplace culture, dedicated engagement management, and participation in employee stock ownership programs. Industry accolades and a track record of client and talent satisfaction highlight the organization’s commitment to employee well-being and success.
Applicants for the Audio Visual Support Engineer (AV Support Engineer, AVSE) role are encouraged to apply and join a forward-thinking team dedicated to delivering excellence in enterprise AV solutions. Click the job application button to take the next step in your technical support career.
Audio Visual Support Engineer (AV Support Engineer, AVSE) - Summary- Responsible for operational support and maintenance of enterprise audio-visual systems
- Provides technical expertise for conference rooms, meeting spaces, and executive events
- Collaborates with internal teams, vendors, and integrators to resolve AV issues
- Contributes to seamless user experiences with reliable AV technology
- Deliver Tier 2/3 support for AV incidents, service requests, and system issues
- Monitor, troubleshoot, and maintain AV equipment, control systems, and conferencing technologies
- Install, configure, and support AV hardware, software, and peripheral devices
- Support conference rooms, meeting spaces, executive events, and special technology requests
- Perform software, firmware, and system updates as per maintenance schedules
- Manage AV asset inventories and track equipment lifecycle
- Collaborate with IT teams and third-party vendors to implement and support AV solutions
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee stock ownership program
- Dedicated engagement management for career development
- Industry recognition for client and talent satisfaction
- 3+ years of experience supporting enterprise AV systems
- Strong technical proficiency with AV hardware, software, and integrated room solutions
- Knowledge of Windows/Mac environments and networking fundamentals
- Experience in AV lifecycle and asset management
- Ability to collaborate with internal and external stakeholders
- Detail-oriented and proactive in troubleshooting and resolving AV issues
- Effective communicator and team collaborator
- Adaptable to evolving technologies and business needs
- Demonstrates customer service excellence and technical expertise
- Committed to professional growth and continuous learning
- Join a leading organization with over 25 years of industry experience
- Work in a collaborative environment with a strong focus on employee well-being
- Benefit from a proven track record of staffing excellence and industry awards
- Inclusive workplace with equal opportunity for all applicants
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.