Audio Visual Support Engineer (AV Support Engineer)
Location: Memphis, TN
Job Type: Contract
Company: Nextech
Category: Job 5148: AV Support Engineer
Job Description Apply Now
The Audio Visual Support Engineer (AV Support Engineer) plays a vital role in ensuring seamless operation and support of enterprise audio-visual systems across corporate meeting spaces, executive boardrooms, conference rooms, and special event venues. This position provides advanced hands-on support for modern AV hardware, software, and integrated solutions, helping to deliver exceptional meeting and presentation experiences. As an AV Support Engineer, you will contribute to the technical excellence of business communications by maintaining, troubleshooting, and upgrading audio-visual systems, all while working closely with IT teams, vendors, and end users.
Located in Memphis, TN, this full-time role offers the opportunity to work in a dynamic, fast-paced corporate environment known for its collaborative culture and commitment to technology innovation. The Audio Visual Support Engineer position is ideal for professionals who are passionate about AV technology, problem-solving, and delivering high-quality support to both technical and non-technical users.
As an AV Support Engineer, you will handle Tier 2 and Tier 3 support for a variety of enterprise AV systems. You will work on troubleshooting technical issues, maintaining conference room technologies, supporting executive meetings, and assisting with the deployment and migration of new technologies. The role also involves managing AV asset inventories, performing software and firmware updates, and keeping detailed documentation of technology standards, operational procedures, and lifecycle planning. This is a hands-on position that requires strong analytical skills, customer service orientation, and the ability to prioritize multiple tasks while maintaining high standards of service delivery.
Working in Memphis, TN, you will benefit from being part of a city recognized for its rich cultural heritage and diverse business community. The company values diversity and inclusion, and is committed to providing equal employment opportunities to all qualified candidates.
Audio Visual Support Engineer (AV Support Engineer) - Summary- Provide advanced support for enterprise audio-visual systems in corporate and executive environments.
- Troubleshoot, maintain, and upgrade AV technologies to ensure reliable performance during meetings and events.
- Collaborate with IT teams and vendors to implement new AV solutions and maintain existing systems.
- Manage AV asset inventories, system documentation, and lifecycle planning processes.
- Deliver Tier 2 and Tier 3 support for audio-visual incidents, service requests, and technical challenges in meeting spaces.
- Troubleshoot and maintain complex AV systems, conferencing technologies, and integrated room solutions.
- Install, configure, and support AV hardware, software, and peripheral devices for conference rooms and event spaces.
- Assist in AV deployments, technology migrations, and hardware refreshes across the enterprise.
- Perform scheduled software, firmware, and system updates for audio-visual equipment.
- Maintain accurate inventories, room profiles, technology standards, and lifecycle documentation for AV assets.
- Track equipment age, warranty status, refresh history, and supportability to inform technology planning.
- Generate reports to support lifecycle planning, technology refresh initiatives, and standards compliance.
- Collaborate with internal IT teams, external vendors, and technology partners to resolve technical issues and support new AV implementations.
- Document system configurations, operational procedures, troubleshooting steps, and compliance measures.
- Analyze recurring AV issues and recommend process or technology improvements to enhance system reliability and user experience.
- Participate in testing, validation, change management, and implementation activities for new AV technologies and system enhancements.
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package including health, dental, vision, and retirement plan options.
- Opportunities for professional development and growth within the company.
- Supportive work environment with a focus on technology innovation and teamwork.
- Minimum of 3 years professional experience supporting enterprise audio-visual environments.
- Strong background in troubleshooting and supporting AV systems, conferencing technologies, and integrated meeting room solutions.
- Proficiency in managing AV asset inventories, lifecycle planning, and technology documentation.
- Working knowledge of AV hardware and software in both Windows and Mac environments.
- Understanding of basic networking principles (LAN, WLAN, WAN) as they relate to AV systems.
- Experience working with third-party AV vendors and integrated technology solutions.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and customer service skills with the ability to support both technical and non-technical users.
- Ability to manage multiple priorities and consistently deliver high-quality service.
- Proven success supporting executive conference rooms and enterprise-level AV technologies.
- Experience participating in technology deployments, hardware refreshes, and AV system migrations.
- Skilled in documenting operational procedures, technology standards, and lifecycle planning.
- Demonstrated ability to work collaboratively in an enterprise IT environment.
- Adaptable, detail-oriented, and committed to continuous learning and professional growth.
- The company is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- If you are interested in the Audio Visual Support Engineer (AV Support Engineer) position, click the application button to submit your resume and join a team dedicated to excellence in corporate AV technology.