Applications Administrator
Location: Los Angeles, CA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
The Applications Administrator plays a critical role in supporting the operational excellence of player support systems by managing, optimizing, and maintaining key application infrastructure. This full-time contract position is based in Los Angeles, CA, and offers an exciting opportunity for candidates with a strong background in CRM administration and a passion for driving technology-enabled customer service solutions. As an Applications Administrator, you will be responsible for administering a variety of platforms that underpin player support operations, ensuring seamless performance, security compliance, and continuous improvement. Our client is an industry leader, offering rewarding career development in a dynamic, team-oriented environment.
In this role, you will oversee the configuration, customization, and ongoing maintenance of various support tools. These include Customer Relationship Management (CRM) systems such as Zendesk, Salesforce, and Intercom, as well as internal tools that manage user permissions and automate workflows. You will be entrusted with application license management and will work closely with external vendors to ensure cost-effective and high-quality service delivery. This position involves strategic planning for tooling management, requiring collaboration with cross-functional teams to enhance the efficiency of player support processes.
The Applications Administrator will also play a significant part in ensuring compliance with global security standards, providing mentorship to partner tooling administrators, and actively participating in CRM migration initiatives. Candidates should possess a minimum of five years of experience in CRM application administration and demonstrate proficiency with customer service technology platforms, including CRM, Content Management Systems (CMS), and Quality Assurance (QA) systems. Experience leading CRM migration projects, as well as expertise in system configuration, automation, and reporting, will be highly valued.
Our client provides a competitive compensation package, comprehensive health benefits—including medical, dental, and vision coverage—and fosters a close-knit, team-driven culture. As an Applications Administrator, you will be part of an organization recognized for its market leadership and employee-focused initiatives, including an Employee Stock Ownership Program and accolades such as the ClearlyRated's Best of Staffing® Client and Talent Award for twelve consecutive years. Working in Los Angeles, CA, offers professionals the chance to thrive in a vibrant business environment with abundant opportunities for professional growth and collaboration.
If you have a solid understanding of global data security and compliance standards, a talent for problem-solving, and excellent communication skills for effective cross-functional teamwork, we encourage you to apply for the Applications Administrator position. Click the application button to pursue this exciting career opportunity and join a team committed to operational excellence and continuous improvement in player support technology.
Applications Administrator - Summary- Manage, configure, and optimize application infrastructure supporting player support operations
- Oversee CRM systems (Zendesk, Salesforce, Intercom) and internal tools for user permissions and automation
- Collaborate with cross-functional teams to drive continuous process improvement
- Ensure compliance with global security and data standards
- Mentor partner tooling administrators
- Administer, configure, and maintain key support tools, including CRM and internal systems
- Manage application licenses and vendor relationships for optimal service delivery
- Develop strategic plans for tooling management
- Lead and execute CRM migration initiatives
- Provide mentorship and guidance to partner administrators
- Implement and monitor security compliance measures
- Collaborate with teams to automate workflows and improve reporting capabilities
- Competitive compensation package
- Comprehensive health benefits: Medical, Dental, Vision, and more
- Employee Stock Ownership Program
- Opportunities for career growth in a leading organization
- Team-oriented and inclusive company culture
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner
- Bachelor’s degree or equivalent experience required
- Minimum 5 years of experience in CRM Application Administration
- Expertise in CRM platforms: Zendesk, Salesforce, Intercom
- Proficient in customer service technology: CRM, CMS, QA systems
- Experience leading CRM migration programs
- Skilled in configuration, automation, and reporting
- Strong problem-solving and cross-functional communication abilities
- Solid understanding of global data security and compliance standards
- Detail-oriented and proactive in managing technical systems
- Exceptional communication and collaboration skills
- Proven ability to lead technology initiatives and mentor others
- Adaptable to fast-paced environments and changing priorities
- Committed to best practices in security and compliance
- This is a contract position extending through November 2026
- Based in Los Angeles, CA, offering access to a dynamic professional community
- Company has more than 25 years of industry experience
- Inclusive EEO employer, dedicated to fair and equitable hiring practices
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your career by submitting your application for the Applications Administrator position today. Click the application button to get started!