Application Support Specialist
Location: Louisville, KY
Job Type: Contract To Hire
Company: IDR
Category: 3rd Party Applications
Job Description Apply Now
The Application Support Specialist plays a critical role in ensuring high-quality technical support and optimal performance for clinical software systems, with a particular focus on Homecare Homebase (HCHB). As an integral member of the technology team, the Application Support Specialist is responsible for maintaining and enhancing core clinical applications, supporting end-users, and collaborating closely with both operational and technical departments. This position is designed for those who bring both technical acumen and a strong commitment to delivering excellent user experiences within a healthcare technology environment.
The Application Support Specialist will serve as a subject matter expert for HCHB and associated clinical applications. They provide essential guidance to internal clients, troubleshoot system issues, and implement solutions that drive efficiency and compliance. Working in a collaborative, team-driven setting, the Application Support Specialist is expected to contribute to system improvements, participate actively in testing and deployment activities, and develop comprehensive training materials to promote user self-sufficiency.
This role offers a unique opportunity to work with an industry leader recognized for innovation and employee satisfaction. With a supportive, close-knit team culture and access to comprehensive benefits, the Application Support Specialist will find a rewarding environment in which to grow their career. The position is open to candidates seeking a dynamic and impactful role in healthcare technology.
Application Support Specialist - Summary- Provide technical support for Homecare Homebase (HCHB) and related clinical applications.
- Act as a primary point of contact for system issues and user inquiries.
- Collaborate with clinical, operational, and IT teams to maintain and optimize software systems.
- Ensure compliance with regulatory standards and organizational policies.
- Deliver expert-level support for HCHB, addressing technical issues and user questions promptly and efficiently.
- Work closely with other technical and operational teams to identify system improvements and implement enhancements.
- Monitor and analyze recurring system problems, applying best practices to resolve issues and prevent future occurrences.
- Participate in the full software lifecycle, including testing updates and enhancements to ensure system stability and compliance.
- Develop, update, and maintain training materials, FAQs, and troubleshooting guides to empower end-users.
- Take ownership of assigned tasks and demonstrate self-motivation in managing daily responsibilities.
- Communicate effectively with stakeholders to gather requirements, relay updates, and ensure satisfaction with solutions provided.
- Competitive compensation package tailored to industry standards.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Opportunities for career advancement within an industry-leading organization.
- Recognition as a Best of Staffing® Client and Talent Award winner for over a decade.
- Minimum of 3 years’ experience supporting or implementing Homecare Homebase (HCHB).
- Demonstrated ability to troubleshoot and resolve complex technical issues.
- Strong problem-solving skills and a proactive approach to identifying system improvements.
- Excellent written and verbal communication skills for effective collaboration and support delivery.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Technical expert in HCHB with a track record of delivering high-quality application support.
- Collaborative team player who thrives in a dynamic, team-oriented environment.
- Self-driven, organized, and eager to take ownership of tasks and deliver results.
- Committed to continuous learning and staying current with best practices in clinical application support.
- This is an excellent opportunity for professionals seeking to work in a leading healthcare technology environment.
- The organization offers a supportive culture and an emphasis on employee growth and satisfaction.
- Those with a passion for optimizing clinical systems and supporting healthcare teams will excel in this position.
- Candidates are encouraged to apply by clicking the job application button to begin the process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.