Application Operations Manager
Location: Denver, CO
Job Type: Contract
Company: IDR
Category: 3rd Party Applications
Job Description Apply Now
The Application Operations Manager position offers a rewarding opportunity to play a pivotal role in supporting and optimizing complex SaaS applications within a highly regulated healthcare environment. This full-time role is ideal for individuals passionate about operational excellence, compliance, and efficient cross-team collaboration. The company, a leader in the healthcare technology sector, is committed to fostering a culture of innovation and accountability, ensuring that application workflows are both streamlined and compliant with industry standards.
As an Application Operations Manager, you will be responsible for serving as the primary point of accountability for assigned software applications and related workflows. In this capacity, you will oversee the entire lifecycle of incidents, from initial intake to complete resolution, and coordinate with various internal teams and external vendors. Your expertise will help eliminate inefficiencies such as ticket ping-pong, reduce time-to-resolution, and establish repeatable, robust support procedures for mission-critical applications. This role requires a deep understanding of complex, integrated application environments and the ability to troubleshoot across multiple systems.
The ideal candidate for the Application Operations Manager role brings a strong background in supporting enterprise-level applications, particularly in production settings where reliability and compliance are paramount. You will demonstrate a proven ability to operate effectively without direct authority, leveraging influence and communication skills to drive resolution across departments. Knowledge of application workflows, integrations, data movement, and identity/access concepts is essential for success in this position.
This position provides a competitive compensation package, comprehensive benefits including medical, vision, dental, and life insurance, as well as unique opportunities for career advancement within a leading organization. The company is recognized as an industry leader, offering an Employee Stock Ownership Program and a dedicated Engagement Manager focused on your professional growth. Additionally, the organization has received significant accolades, including ClearlyRated’s Best of Staffing® Client and Talent Award for twelve consecutive years.
By joining the team as an Application Operations Manager, you will become part of a mission-driven company with over 25 years of proven industry experience. The organization values diversity, equity, and inclusion, and is committed to providing equal employment opportunities for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The company adheres to all governmental recordkeeping and reporting requirements for civil rights laws and regulations.
If you are an experienced professional seeking a dynamic role where you can make a tangible impact on healthcare technology operations, consider applying by clicking the job application button. Be a part of a team that values operational excellence, innovation, and the continuous improvement of SaaS application support.
Application Operations Manager - Summary- Lead operational support for complex SaaS applications in a highly regulated healthcare environment.
- Act as the primary escalation point for application incidents and workflow issues.
- Focus on streamlining operational processes and ensuring compliance with industry standards.
- Serve as the single point of operational accountability for assigned applications and workflows.
- Own incident management from intake through resolution, coordinating across multiple internal teams and vendors.
- Act as the escalation lead for cross-platform and cross-team issues.
- Implement processes to eliminate ticket ping-pong and reduce overall time-to-resolution.
- Develop and maintain repeatable support patterns for complex application environments.
- Collaborate with stakeholders to ensure operational excellence and compliance.
- Competitive compensation package.
- Comprehensive benefits including medical, vision, dental, and life insurance.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager for professional development.
- Industry recognition and award-winning workplace culture.
- Strong experience supporting complex, integrated applications in production settings.
- Expertise in troubleshooting issues spanning multiple systems, teams, and vendors.
- Deep understanding of application workflows, data movement, and integrations.
- Knowledge of identity and access concepts.
- Demonstrated ability to operate effectively without formal authority.
- Proactive and solutions-oriented with a focus on operational efficiency.
- Strong communicator capable of coordinating across diverse teams.
- Analytical thinker with attention to compliance and regulatory requirements.
- Committed to continuous improvement and industry best practices.
- Join a mission-driven organization with over 25 years of industry expertise.
- Benefit from a supportive company culture emphasizing employee success and engagement.
- Opportunities for career growth within a leading healthcare technology provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your career journey and apply today as an Application Operations Manager by clicking the job application button.