AI Application Operations Lead
Location: Denver, CO
Job Type: Contract
Company: IDR
Category: 3rd Party Applications
Job Description Apply Now
The AI Application Operations Lead plays a pivotal role in driving transformation and operational excellence within a progressive healthcare SaaS organization. As an integral part of the organization’s application operations team, this full-time position focuses on leveraging artificial intelligence, automation, and cutting-edge technologies to enhance application support services. Working in a dynamic, technology-forward environment, the AI Application Operations Lead will lead the transition from traditional manual processes to streamlined, AI-driven workflows. The organization is committed to optimizing operational efficiency and delivering superior service through innovation, making this a unique opportunity for an experienced leader with a passion for automation and AI solutions.
Located in Denver, Colorado, this full-time position allows professionals to experience the benefits of working in a vibrant tech hub, known for its collaborative culture and access to leading-edge resources. The organization values inclusive practices, offers comprehensive benefits, and is recognized for its commitment to employee success and professional development.
AI Application Operations Lead - SummaryThe AI Application Operations Lead is responsible for guiding the application support team through a significant technological transformation. By championing the adoption of AI and automation, this leader will streamline support operations, reduce manual intervention, and ensure greater scalability. The role requires deep operational expertise in SaaS and healthcare settings combined with technical proficiency in AI-driven solutions. The AI Application Operations Lead is also responsible for mentoring staff, fostering a culture of innovation, and translating complex AI concepts into practical support tools that drive measurable improvements in efficiency and service quality.
Duties & Responsibilities- Lead the application support team’s migration from manual triage processes to automated, AI-enabled workflows, ensuring minimal disruption and maximum efficiency.
- Design, develop, and deploy AI agents, self-healing mechanisms, and automation strategies tailored to the unique needs of a complex healthcare SaaS environment.
- Collaborate closely with cross-functional teams to identify operational bottlenecks and manual friction points, delivering scalable AI-centric solutions to address these challenges.
- Mentor and upskill team members on AI and automation concepts, encouraging a shift from manual-first to automation-centric operational practices.
- Translate intricate AI and automation technologies into user-friendly tools that integrate seamlessly with existing support functions.
- Act as a catalyst for cultural change, inspiring innovation and continuous improvement within the application operations team.
- Highly competitive compensation package commensurate with experience and expertise in AI and automation leadership roles.
- Comprehensive benefits package including medical, dental, vision, and life insurance coverage.
- Access to an Employee Stock Ownership Program, empowering team members with a stake in the company’s success.
- Opportunities for professional growth within an industry-leading, award-winning organization recognized for its commitment to excellence and employee satisfaction.
- Dedicated engagement manager to support career progression and individual success.
- More than 20 years of operational experience within integrated SaaS and healthcare environments, with a proven track record of driving technological change.
- Demonstrated expertise in implementing Generative AI, Vector Search, and AI agent solutions, with a preference for experience using Oracle or Google Cloud platforms.
- Strong technical skills in SQL, Python, and scripting languages to develop and deploy immediate solutions to complex operational challenges.
- Exceptional ability to work autonomously, influencing team culture and driving innovation without relying on formal authority structures.
- Proven success in translating sophisticated AI concepts into practical, accessible support tools that enhance operational performance.
- Visionary leader with a deep understanding of healthcare SaaS operations and a passion for pioneering new technologies.
- Proactive self-starter who excels at driving change and fostering a culture of continuous improvement and innovation.
- Skilled communicator, capable of bridging the gap between technical teams and operational stakeholders.
- Mentor and coach, dedicated to upskilling team members and promoting knowledge sharing within the organization.
- Expert in automation and AI, with a strong record of delivering scalable solutions that improve efficiency and service delivery.
- This full-time position is based in Denver, Colorado, offering the opportunity to work in a thriving technology center with access to industry-leading resources and a collaborative professional community.
- The organization is recognized as a Best of Staffing® Client and Talent Award winner for 12 consecutive years, reflecting its dedication to employee and client success.
- Employees are encouraged to participate in ongoing professional development and are supported by a forward-thinking leadership team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as an AI Application Operations Lead, click the job application button to apply and join a team that is shaping the future of healthcare technology through innovation and excellence.