Account Manager – Healthcare Laundry
Location: Winston-Salem, NC
Job Type: Full Time
Company: Core Linen Services
Job Description Apply Now
The Account Manager – Healthcare Laundry plays a vital role in facilitating seamless communication and collaboration between clients and the management team of the organization. This position is responsible for ensuring the successful delivery and execution of all linen and laundry program aspects within healthcare environments. By acting as a resource, educator, trainer, and problem solver, the Account Manager ensures that quality standards, customer satisfaction, and operational objectives are consistently met.
In this full-time role, the Account Manager – Healthcare Laundry provides expert guidance to healthcare facilities, addressing their unique requirements and challenges regarding linen management. The individual in this position integrates customer relationship management skills at multiple organizational levels, working closely with both the internal teams and client representatives. The Account Manager is expected to have in-depth knowledge of inventory management, infection control, and healthcare laundry quality standards, ensuring compliance with both organizational and regulatory guidelines.
As a key member of the account management team, the Account Manager – Healthcare Laundry is tasked with maintaining close working relationships with hospital systems, supporting the implementation of cost management systems, and spearheading initiatives that improve efficiency and customer satisfaction. The role involves monitoring analytics, conducting product evaluations, and implementing quality assurance programs that directly impact patient care and facility operations.
This position offers the opportunity to make a significant impact within the healthcare sector, working alongside professionals dedicated to excellence in service delivery and patient safety. The Account Manager will be expected to travel as needed to client sites, participate in meetings and training sessions, and deliver presentations to various audiences. Leveraging strong communication skills, the Account Manager ensures that all stakeholders are informed, engaged, and aligned with the broader goals of the linen management program.
If you are seeking a challenging and rewarding opportunity to contribute to operational excellence in healthcare laundry services, we encourage you to apply for the Account Manager – Healthcare Laundry position by clicking the job application button.
Account Manager – Healthcare Laundry Summary- Serves as the primary liaison between healthcare facilities and the organization for linen and laundry program management
- Oversees the implementation of cost management, inventory, and quality assurance initiatives
- Ensures compliance with healthcare standards and infection control protocols
- Supports customer satisfaction through proactive issue resolution and program optimization
- Integrate customer relationship management at various organizational levels, addressing quality, service, utilization, billing, and analytics matters
- Oversee inventory management and maintain appropriate linen par levels
- Implement and monitor linen cost management systems and procedures
- Respond promptly to customer concerns, providing immediate follow-up and resolution
- Establish and coordinate Linen Committees within client facilities
- Conduct internal distribution and par level analysis, adjusting as necessary for optimal operations
- Evaluate product lines and provide expertise on linen specifications
- Identify and address linen security opportunities, coordinating physical inventory counts
- Apply infection control knowledge and adhere to healthcare laundry accreditation standards
- Implement laundry-specific quality assurance programs in alignment with hospital HCAHPS scores
- Collaborate with Infection Control Practitioners to ensure compliance with hospital plans and state regulations
- Facilitate training and education for client staff regarding linen management procedures
- Competitive compensation package commensurate with experience and qualifications
- Comprehensive benefits plan, including health, dental, and vision coverage
- Opportunities for career advancement within a leading healthcare services provider
- Supportive work environment focused on professional growth and skill development
- Minimum of two years of college education or equivalent experience in account management
- Strong verbal and written communication skills, with the ability to deliver presentations to diverse audiences
- Clean motor vehicle driving record in accordance with company policies and procedures
- Ability to travel as required, including overnight stays up to approximately 20% of the time
- Familiarity with healthcare laundry accreditation standards and infection control protocols preferred
- Proactive problem solver with a keen attention to detail
- Skilled in building and maintaining professional relationships with clients and internal teams
- Demonstrates expertise in inventory management, cost analysis, and quality assurance
- Comfortable working in fast-paced healthcare settings and adapting to evolving needs
- Passionate about contributing to patient safety and operational excellence
- The organization is committed to equal employment opportunity and a diverse, inclusive workplace
- Applicants must be able to comply with all applicable regulatory and company standards
- One brief positive note: Working in this region offers a unique opportunity to support healthcare providers in delivering high-quality patient care
- All interested candidates are encouraged to submit their application by using the provided job application button