Trust and Safety Analyst
Location: Los Angeles, CA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
Are you passionate about ensuring a positive and secure online gaming experience? As a Trust and Safety Analyst, you'll play a crucial role in supporting and protecting players by maintaining a safe and healthy digital environment. This full-time position offers an exciting opportunity to work with one of the industry leaders in the gaming sector, driving impactful strategies within the Trust & Safety team. Based in Los Angeles, CA, you will work alongside talented professionals committed to developing and enhancing support models, resolving player inquiries, and investigating reports to uphold the organization's high standards for player wellbeing. If you are eager to make a difference in a collaborative and innovative environment, consider applying for this rewarding Trust and Safety Analyst position today by clicking the application button!
As a Trust and Safety Analyst, you will be central to the ongoing effort to improve player support and safety. Your expertise in global operations management, process optimization, and technology integration will empower the organization to deliver outstanding support experiences for a diverse and growing player community. With the backing of a supportive team and a company recognized for its employee-focused culture, you will have the resources and opportunities to thrive and grow professionally.
Located in the vibrant city of Los Angeles, CA, this role provides the chance to be part of a dynamic workforce that values innovation, teamwork, and continuous improvement. The company's commitment to employee development and wellbeing is reflected in its competitive compensation packages and comprehensive benefits, making it an attractive place to build your career.
Trust and Safety Analyst - Summary- Serve as a vital member of the Trust & Safety team, dedicated to enhancing the player experience and maintaining a secure gaming environment.
- Collaborate with stakeholders to innovate and scale support models and operational workflows.
- Leverage your expertise in customer support tools and operational strategy to drive excellence in service delivery.
- Develop, implement, and refine strategies for the Trust & Safety Support Model, working closely with internal and external stakeholders.
- Enhance and expand operational workflows for Trust & Safety initiatives, focusing on process optimization and leveraging automation where possible.
- Establish and monitor operational-level objectives and service levels to ensure an outstanding player journey from start to finish.
- Oversee the configuration, integration, and maintenance of support tools, including Knowledge Management Systems and Customer Relationship Management (CRM) platforms.
- Manage sensitive support ticket operations, ensuring prompt responses and thorough trend analysis to identify gaps and opportunities for improvement.
- Investigate and resolve player inquiries and appeals, ensuring all actions are in line with company guidelines and best practices.
- Continuously assess and improve the effectiveness of support processes to foster a positive, secure, and inclusive gaming environment.
- Competitive compensation package designed to reward your expertise and commitment.
- Comprehensive benefits, including medical, dental, vision, life insurance, and more, supporting your overall wellbeing.
- Employee Stock Ownership Program, offering long-term investment in your success and the company's growth.
- Access to a close-knit, team-oriented culture that values collaboration and personal development.
- Recognition for employee contributions, including awards and opportunities for advancement within the organization.
- Five or more years of experience in global Trust & Safety operations management, preferably within the gaming or technology sectors.
- Demonstrated proficiency in working with third-party technology platforms within an operations environment.
- Strong working knowledge of customer support tools, including CRMs and knowledge management systems.
- Exceptional communication and critical thinking skills, with a proven ability to solve complex problems in fast-paced settings.
- Track record of success thriving in dynamic, team-driven environments.
- Strategic thinker with a passion for player safety and support excellence.
- Natural collaborator who excels at working with diverse teams and stakeholders.
- Detail-oriented professional with strong analytical skills, able to identify trends and implement process improvements.
- Adaptable and resilient, capable of managing sensitive situations with discretion and empathy.
- Committed to personal and professional growth, eager to contribute to a culture of innovation and inclusivity.
- The company brings over 25 years of industry experience and has been recognized as a Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Employees are encouraged to participate in voluntary self-identification programs to support diversity and compliance with civil rights regulations.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- The organization maintains strict confidentiality and compliance with applicable laws, executive orders, and regulations regarding employment practices.
- For those interested in a fulfilling career with meaningful impact, the Trust and Safety Analyst position offers the perfect opportunity to advance your skills and make a difference in the gaming community. Apply today by clicking the job application button and take the next step in your professional journey!