Technical Support Engineer
Location: Smyrna, GA
Job Type: Direct Hire
Company: Openwork
Salary: 55000
Category: Engineering
Job Description Apply Now
The Technical Support Engineer plays a vital role in supporting and optimizing all activities within the Technical Service Center (TSC) molding section at a leading blow molding manufacturing company. The successful candidate will bring professional expertise to ensure the safety, efficiency, and high performance of manufacturing processes and machinery. As a full-time Technical Support Engineer in Smyrna, GA, you will be a key contributor to the continuous improvement of operational standards and the delivery of exceptional customer service, all within a collaborative and innovative environment. This position offers a unique opportunity to work closely with advanced polymer materials and mold design, while actively promoting a safe and organized workspace in accordance with OSHA and state regulations.
In this role, the Technical Support Engineer will utilize their technical acumen to support various facets of mold trials, process development, validation, maintenance, and troubleshooting. You will be involved in both day-to-day operations and longer-term projects, ensuring that all activities align with company policies and industry best practices. Active participation in mold design reviews and providing actionable feedback to enhance product quality are integral aspects of this position. The position is designed to foster growth, learning, and professional development as you collaborate across teams and contribute to a culture of continuous improvement.
As a Technical Support Engineer, you will work to maintain and uphold 5S workplace organization principles, fostering an environment where safety and productivity are paramount. You will also be responsible for accurate record-keeping, from documenting molding trials and processes to maintaining inventory records and reporting discrepancies. Your ability to diagnose and repair machinery and molds, along with your commitment to delivering clear and organized reports, will be crucial to the ongoing success of the manufacturing operation. Regular communication with plant maintenance and management staff, as well as with international sales, service, and design teams, will ensure that you remain at the forefront of solving technical challenges and delivering high-quality products and services.
The Technical Support Engineer position is ideal for candidates who are passionate about manufacturing technology, customer satisfaction, and continuous improvement. By leveraging available resources and reference materials, you will develop innovative solutions to technical problems, driving operational excellence and customer loyalty. If you are ready to take the next step in your engineering career and thrive in a dynamic, mission-driven company, we encourage you to apply now by clicking the application button below.
Technical Support Engineer - Summary- Support and optimize Technical Service Center molding section activities.
- Ensure compliance with OSHA and state safety regulations.
- Participate in mold trials, process development, and machinery maintenance.
- Collaborate with cross-functional teams to solve technical challenges.
- Maintain organized records and promote 5S workplace practices.
- Maintain company safety standards and adhere to OSHA and state regulations when working on equipment.
- Actively support and sustain 5S practices to ensure a safe, efficient, and organized shop floor.
- Demonstrate a strong understanding of polymer materials and mold design fundamentals.
- Assist with new mold trials, process development, validation, and optimization.
- Oversee sampling, shipping preparation, and maintenance of machines, molds, and ancillary equipment.
- Create and maintain thorough records of molding trials, processes, and maintenance activities.
- Participate in mold design reviews; provide feedback to improve bottle quality.
- Generate regular, clear, and organized project and routine reports.
- Inspect and store incoming materials and equipment, update inventory records, and report discrepancies.
- Diagnose and repair machinery and molds to meet company standards.
- Foster strong customer relations through professional presence and delivery.
- Utilize reference materials, manuals, and team support to solve machine and mold problems.
- Instruct plant maintenance and management staff on safe operation and maintenance of company equipment.
- Build relationships with international sales, service, and design departments to resolve field challenges.
- Comply with all company policies and procedures, incorporating corporate principles and values into daily work.
- Competitive salary range commensurate with experience.
- Comprehensive benefits package including health, dental, and vision coverage.
- Opportunities for professional growth and advancement within a stable, industry-leading company.
- Collaborative and inclusive work environment.
- Professional experience in manufacturing, technical service, or engineering support roles.
- Knowledge of polymer materials and mold design fundamentals.
- Ability to interpret and apply safety standards and workplace organization practices.
- Strong problem-solving skills and the ability to utilize technical resources effectively.
- Excellent written and verbal communication skills for reporting and teamwork.
- Commitment to continuous improvement and customer satisfaction.
- Detail-oriented and disciplined in maintaining safety and organization protocols.
- Innovative thinker with a passion for solving technical challenges in manufacturing.
- Collaborative team player who thrives in a fast-paced, mission-driven environment.
- Dedicated to upholding company values of customer satisfaction, discipline, and vitality.
- Work is performed in a modern manufacturing facility with a focus on safety and efficiency.
- Company is committed to fostering an inclusive and supportive workplace for all employees.
- Applicants are encouraged to apply by clicking the application button to take the next step in their career.
- Openwork is an Equal Opportunity Employer (EOE).