Technical Support Engineer
Location: San Diego, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Technical Support Engineer is a critical member of the technology and platform services team, focusing on delivering comprehensive customer support and resolving technical issues related to enterprise-level software solutions. This full-time position offers the opportunity to work in a collaborative environment where innovation and technical excellence are highly valued. As a Technical Support Engineer, you will leverage your expertise in troubleshooting and frontend technologies to provide high-quality service and ensure the optimal functioning of the ServiceNow platform. This role offers the chance to engage with complex technical issues, work alongside talented professionals, and contribute to the success of a leading organization in the technology services sector.
Located in San Diego, California, this position provides the added benefit of working in a vibrant and innovative tech hub. The company is committed to building a diverse and inclusive workplace, fostering professional growth and continuous learning for all employees. If you are passionate about problem-solving, customer satisfaction, and advancing your technical skills, this is an excellent opportunity to join a company with a strong reputation for excellence and employee support.
Technical Support Engineer - Summary- Serve as a primary escalation point for complex technical issues related to the ServiceNow platform.
- Collaborate closely with internal teams to resolve issues, enhance platform functionality, and support customer needs.
- Maintain a high level of technical proficiency in assigned product areas, delivering training as necessary to team members and clients.
- Provide proactive guidance and ensure timely resolution of critical platform incidents.
- Participate in ongoing professional development and contribute to knowledge sharing within the team.
- Diagnose and resolve complex technical issues, ensuring customer satisfaction and minimal disruption to business operations.
- Offer expert-level support for the ServiceNow platform, acting as the final escalation point for unresolved technical problems.
- Collaborate with cross-functional teams to identify, troubleshoot, and resolve both frontend and backend platform issues.
- Utilize expertise in JavaScript, HTML, CSS, and browser debugging to analyze and solve technical challenges.
- Decode and interpret JSON strings using JavaScript to facilitate data handling and issue resolution.
- Maintain up-to-date knowledge of product features, updates, and best practices to provide informed support and training.
- Deliver training and mentorship to less experienced team members to support their professional development.
- Document technical solutions and maintain accurate records to aid in knowledge management and continuous improvement.
- Competitive compensation package designed to attract top technical talent.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program, promoting long-term engagement and investment in company success.
- Opportunities for career progression within a well-established and respected organization.
- Access to a dedicated Engagement Manager focused on employee success and well-being.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Minimum of two years’ professional experience in a technical support or related technical role.
- Proficiency in JavaScript, HTML, and CSS for frontend troubleshooting and debugging.
- Demonstrated ability to perform frontend browser debugging to identify and resolve issues.
- Strong skills in decoding JSON strings and using JavaScript for data manipulation.
- Clear understanding of the differences and interactions between frontend and backend development.
- Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service.
- Ability to work collaboratively with internal teams and external stakeholders.
- Technically savvy professional with a passion for customer service and technical problem-solving.
- Adaptable and eager to learn, with a proactive approach to addressing technical challenges.
- Collaborative team player who values clear communication and knowledge sharing.
- Detail-oriented and organized, with strong documentation and record-keeping skills.
- Motivated to contribute to a positive work environment and uphold high standards of technical excellence.
- Join a company with over 25 years of industry experience and a commitment to employee growth and satisfaction.
- Be part of a team that values innovation, diversity, and professional development.
- Enjoy the benefits of working in a leading technology organization in San Diego, California.
- Support and training provided to ensure successful onboarding and ongoing career success.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your technology career by applying today for the Technical Support Engineer position. Click the application button to begin your journey with a company dedicated to your success!