Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about solving complex technical challenges and supporting state-of-the-art technology? We are seeking a Technical Support Engineer to provide advanced assistance for systems, software, and integrations within a fast-paced IT environment. As a valued member of the technical support team, you will play a crucial role in ensuring the reliability, performance, and integration of our clients' technology solutions. This full-time position offers the opportunity to work with leading-edge platforms and become part of a company committed to delivering exceptional customer service while advancing your career in a thriving industry.
As a Technical Support Engineer, you will serve as a key resource for troubleshooting and resolving escalated technical issues, collaborating with engineering teams, and supporting business-critical integrations. You will have the chance to leverage your expertise in networked environments, authentication systems, and cloud-based platforms such as ServiceNow. If you are looking to make a meaningful impact and join a respected organization with a strong reputation for employee development and customer excellence, this is the ideal role for you. Located in Orlando, FL, this opportunity is perfect for individuals seeking to grow in a vibrant technology community while enjoying the benefits of working in a dynamic and innovative company.
Technical Support Engineer - Summary- Deliver advanced technical support for computer systems, software applications, and complex integrations.
- Serve as an escalation point, resolving issues not addressed by first-line support.
- Collaborate with cross-functional teams to diagnose, troubleshoot, and resolve technical problems.
- Champion customer success by advocating for timely and effective solutions to technical inquiries.
- Support cloud platforms, authentication systems, and networked environments in a high-technology setting.
- Provide technical support to administrators, technicians, and product support personnel by diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments.
- Respond to escalated support requests, offering in-depth troubleshooting and effective resolution of advanced technical issues.
- Analyze technical data to identify root causes of problems and work closely with engineering teams to implement sustainable solutions.
- Support and troubleshoot the ServiceNow platform and other cloud technologies, ensuring seamless integrations and optimal performance.
- Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within supported platforms.
- Utilize network troubleshooting tools such as Ping and Telnet to diagnose connectivity and performance issues.
- Assist with the configuration and troubleshooting of authentication and user management systems, including LDAP, Active Directory, SSO, Azure AD, Okta, SAML, and SiteMinder.
- Troubleshoot email systems including Office 365 and Exchange, ensuring reliable email communications and integration.
- Work with web services protocols such as SOAP and REST to facilitate data transfers and integrations.
- Support data extraction and migration activities using technologies like JDBC and ODBC.
- Competitive compensation package designed to attract top technical support talent.
- Comprehensive benefits including Medical, Dental, and Vision coverage.
- Employee Stock Ownership Program, supporting long-term financial growth.
- Life insurance and additional wellness benefits.
- Opportunity to work with an industry leader recognized for service excellence.
- Dedicated engagement manager for ongoing career development and support.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for twelve consecutive years.
- Experience troubleshooting or configuring authentication and user management systems, such as LDAP, Active Directory, SSO, Azure AD, Okta, SAML, or SiteMinder.
- Strong understanding of email system troubleshooting, including Office 365 and Exchange.
- Knowledge of web services protocols like SOAP and REST for application integrations.
- Familiarity with data extraction technologies such as JDBC and ODBC, and experience importing/exporting data between systems.
- Proficiency in using network troubleshooting tools and techniques (e.g., Ping, Telnet).
- Ability to analyze technical data and collaborate effectively with engineering teams.
- Customer-focused mindset with a commitment to resolving issues efficiently.
- Detail-oriented professional with advanced troubleshooting skills and a passion for technology.
- Strong communicator who excels in fast-paced, collaborative environments.
- Proven ability to handle escalated technical cases and advocate for customer success.
- Experience working with cloud platforms, authentication systems, and networked environments.
- Desire to learn and grow within a supportive, innovative organization.
- Join a company with over 25 years of experience serving clients in multiple major markets.
- Work in Orlando, FL, a dynamic hub for technology professionals.
- Benefit from a culture focused on employee success, recognition, and professional growth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to elevate your technical career and become a key contributor in a respected technology organization, apply now by clicking the job application button. Take the next step toward professional growth and join a team that values your expertise and dedication.