Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Technical Support Engineer role is an excellent opportunity for professionals experienced in supporting complex electro-mechanical and automated systems. As a Technical Support Engineer, you will play a critical part in ensuring the smooth operation, maintenance, and troubleshooting of advanced equipment, computer systems, and networked environments. This full-time position is embedded within a fast-paced and innovative organization, offering the chance to work closely with engineering and technical teams to deliver outstanding support to both internal and external stakeholders.
As a Technical Support Engineer, your primary responsibility will be to provide comprehensive technical assistance to field engineers, technicians, and product support personnel. Your expertise in diagnosing and resolving intricate system issues relating to hardware, software, and networking will be instrumental in maintaining high levels of system functionality and customer satisfaction. You will collaborate with cross-functional teams, including design and software engineering, to report system bugs, reliability issues, and to develop effective solutions. Your role also involves supporting the installation, training, and ongoing technical assistance for customers utilizing sophisticated automated systems.
In this capacity, you will engage directly with customers and end-users who possess strong technical backgrounds, requiring clear, precise, and technical communication skills. Your ability to address and solve challenging problems quickly will contribute significantly to the organization’s reputation for excellent customer service and technical support. You will also be responsible for documenting technical issues, tracking resolution steps, and ensuring that all customer interactions are handled with professionalism and accuracy.
To be successful in this Technical Support Engineer position, candidates should hold at least a Bachelor’s Degree in a related field and demonstrate a minimum of two years of professional experience in debugging JavaScript or Java code. Experience supporting customers or end-users, including the escalation and reporting of issues to engineering teams, is essential. A strong background in supporting network issues and proficiency in OS administration are also required, as is experience with ServiceNow platforms. These qualifications will enable you to provide expert assistance across a range of technical challenges, ensuring customer needs are met efficiently and effectively.
This full-time opportunity offers a competitive compensation package and a comprehensive suite of benefits, including medical, vision, dental, and life insurance. Additionally, employees can take advantage of the Employee Stock Ownership Program and work with a dedicated Engagement Manager committed to supporting your success and professional growth. The organization is recognized for its longstanding industry experience and has received the ClearlyRated’s Best of Staffing® Client and Talent Award for twelve consecutive years, reflecting its commitment to both clients and employees.
Joining as a Technical Support Engineer means being part of a company with over 25 years of proven experience in the industry. The company is dedicated to fostering a supportive and inclusive work environment, with opportunities for career progression and professional development. Employees benefit from working alongside talented professionals in a collaborative setting, supported by comprehensive benefits and an organizational culture focused on employee success and satisfaction.
This position is based in Orlando, FL, a city known for its dynamic business environment and diverse technical landscape, offering professionals a vibrant community and access to a range of industry-leading opportunities. If you are passionate about technical problem-solving and dedicated to providing exceptional support in the field of automation and systems engineering, we encourage you to apply for the Technical Support Engineer position today by clicking the application button.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Technical Support Engineer - Summary- Provide advanced technical support for electro-mechanical and automated systems
- Collaborate with cross-functional engineering teams
- Deliver customer-focused solutions and technical assistance
- Contribute to a dynamic and innovative work environment
- Opportunities for professional growth in a leading organization
- Deliver technical support to field engineers, technicians, and product support teams
- Troubleshoot and debug hardware, software, and network issues
- Collaborate with design and software engineering to report bugs and reliability concerns
- Support customer installation, training, and ongoing technical assistance
- Engage with customers and users to resolve complex system issues
- Document technical issues and track resolution steps
- Ensure timely and professional communication with all stakeholders
- Competitive compensation package
- Medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Dedicated Engagement Manager for employee success
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner (12 years)
- Bachelor’s Degree in a relevant field
- Minimum two years’ experience debugging JavaScript or Java code
- Proven experience supporting customers or end-users in technical roles
- Strong background in network support and OS administration
- Experience supporting ServiceNow platforms
- Excellent technical communication and problem-solving skills
- Detail-oriented and analytical thinker
- Customer-focused with strong interpersonal skills
- Demonstrated ability to work collaboratively in technical teams
- Proactive and adaptable in dynamic environments
- Commitment to ongoing learning and professional development
- Position based in Orlando, FL, offering access to a vibrant technical community
- Company culture supports diversity, equity, and inclusion
- Opportunities for advancement within a well-established organization
- Apply directly by clicking the application button to join a team dedicated to innovation and industry excellence