Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Technical Support Engineer Position OverviewIDR is seeking a full-time Technical Support Engineer to join a leading technology organization in Orlando, FL. This role provides an excellent opportunity for individuals who are passionate about supporting complex digital technologies and delivering exceptional technical assistance to both customers and internal teams. As a Technical Support Engineer, you will play a crucial role in diagnosing, troubleshooting, and resolving issues related to advanced software, networked systems, and sophisticated equipment. Working in Orlando, FL, you will benefit from being part of a vibrant tech community known for its innovation and growth.
Responsibilities- Provide technical support to field engineers, technicians, and product support personnel who are engaging with complex electro/mechanical equipment, computer systems, advanced software applications, and networked or wireless systems.
- Troubleshoot, diagnose, and resolve technical issues that have not been fixed by first-line product support, ensuring minimal disruption to customers and end-users.
- Communicate directly with customers or users when addressing highly technical or sophisticated product issues, ensuring clear, professional, and timely responses.
- Collaborate with internal engineering teams by reporting on design, reliability, maintenance problems, and software bugs, contributing to ongoing product improvement and customer satisfaction.
- Assist with customer installation and training as needed, providing guidance on technical setup and optimal product usage to ensure a seamless user experience.
- Deliver support for products that require a high level of technical expertise, acting as a subject matter expert for both customers and internal stakeholders.
- Document technical issues and solutions, contributing to knowledge bases and support resources to enhance the team’s effectiveness and customer self-service options.
- Minimum of 2 years’ professional experience in software development, with a strong emphasis on JavaScript.
- Proven ability to support customers and end-users from a technical standpoint, including thorough documentation and communication with software engineering teams regarding design, reliability, and maintenance issues.
- Strong experience in network troubleshooting and operating system (OS) debugging, demonstrating a deep understanding of technical environments and infrastructure challenges.
- Hands-on experience supporting ServiceNow automation solutions, with the ability to address automation-related incidents and requests efficiently.
- Excellent problem-solving and communication skills, with a keen attention to detail and a collaborative approach to technical support.
- Join a company with more than 25 years of proven industry experience, operating across four major markets.
- Benefit from an Employee Stock Ownership Program, aligning your success with the company’s growth.
- Access comprehensive benefits, including medical, dental, vision, and life insurance, supporting your well-being both inside and outside the workplace.
- Be part of an award-winning team, with IDR recognized as ClearlyRated's Best of Staffing® Client and Talent Award winner for 11 consecutive years.
#LI-Onsite
Equal Opportunity Employer StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.