Technical Business Analyst
Location: Memphis, TN
Job Type: Contract
Company: Nextech
Category: Technical Business Analyst Developer Experience & Engineering Analytics
Job Description Apply Now
The Technical Business Analyst plays a critical role in bridging the gap between software engineering teams and business stakeholders by leveraging engineering analytics and performance metrics to optimize the developer experience and enhance software delivery processes. As a Technical Business Analyst, you will focus on analyzing, interpreting, and communicating key engineering metrics, transforming data into actionable insights that drive continuous improvement and operational excellence. This position involves hands-on work with engineering analytics platforms, stakeholder engagement, and supporting the adoption of tools and best practices that facilitate efficient software development lifecycles.
Located in Memphis, TN, this full-time onsite role offers a unique opportunity to work closely with engineers, managers, and product owners to identify and resolve software delivery bottlenecks, define success metrics, and contribute to the evolution of engineering processes. The Technical Business Analyst will work to integrate data from multiple sources, develop insightful dashboards, and translate complex technical information into clear, practical recommendations for both technical and nontechnical audiences.
This role is well-suited for experienced professionals who possess strong analytical abilities, deep familiarity with developer workflows, and a passion for leveraging data to improve productivity and software quality. The Technical Business Analyst position is integral to supporting engineering teams as they build and maintain self-service tools for infrastructure provisioning, CI/CD setup, software development, and environment management. As part of your responsibilities, you will also create and maintain developer documentation and onboarding guides, conduct tool demonstrations, and provide training to help teams better understand and utilize engineering metrics.
Memphis, TN offers a vibrant, collaborative business community and a growing technology sector, providing an excellent environment for professionals seeking meaningful impact and career development in technology and analytics. If you are interested in making a difference as a Technical Business Analyst, we encourage you to apply by clicking the application button and submitting your resume for confidential consideration.
Technical Business Analyst - Summary- Support engineering organizations by analyzing and optimizing developer experience and software delivery performance using analytics platforms and dashboards.
- Integrate and interpret engineering metrics to drive process improvements and deliver actionable recommendations to stakeholders at all levels.
- Collaborate with cross-functional teams, including engineers, managers, directors, and product owners, to identify bottlenecks and enhance workflow efficiency.
- Maintain and improve documentation, onboarding guides, and training materials to facilitate tool adoption and knowledge sharing.
- Implement and maintain software delivery performance metrics via engineering analytics platforms and dashboards.
- Analyze DORA metrics, cycle time, pull request throughput, and other KPIs to identify improvement opportunities.
- Aggregate data from various sources into dashboards for clear communication of insights to engineering and nontechnical audiences.
- Configure analytics tools and manage data from work-tracking and source-control systems to improve measurement and reporting.
- Leverage telemetry and developer feedback to guide continuous improvement initiatives in partnership with engineering leadership.
- Assess existing developer platforms and applications to inform decisions on enhancements and process evolution.
- Support engineering teams in building and maintaining self-service tools for infrastructure, CI/CD, and environment management.
- Create and maintain up-to-date developer documentation and onboarding guides.
- Facilitate tool demonstrations and provide training on engineering metrics and process improvements.
- Present findings and recommendations, collaborating with stakeholders to develop and implement practical solutions.
- Competitive compensation commensurate with experience and responsibilities.
- Comprehensive benefits package available to full-time employees.
- Opportunities for professional development and growth within a dynamic technology-driven environment.
- Collaborative workplace culture in a vibrant business and technology community.
- 5+ years of relevant experience in technical business analysis, engineering analytics, or a related role.
- Strong understanding of software development, engineering metrics, and the developer journey.
- Demonstrated ability to analyze and synthesize data from multiple sources to create meaningful dashboards and reports.
- Experience with engineering analytics platforms such as LinearB, Jellyfish, Haystack, or comparable tools.
- Familiarity with internal developer platforms like Backstage or similar solutions.
- Understanding of developer tooling ecosystems including IDEs, Git, source-control workflows, and CI/CD pipelines.
- Track record of measuring and improving developer productivity using telemetry and feedback.
- Strong product-thinking mindset and empathy for developer workflows.
- Excellent communication, interpersonal, and cross-functional collaboration skills, with the ability to explain technical concepts to diverse audiences.
- Comfort with shaping and enhancing processes in evolving technical environments.
- Experience with comparable CI/CD, source-control, and analytics tools is considered transferable.
- Analytical, detail-oriented, and passionate about improving software delivery performance.
- Effective communicator capable of translating complex data into actionable insights.
- Collaborative team player who thrives in cross-functional environments.
- Adaptable to change and able to help shape evolving processes and best practices.
- Motivated to stay current on engineering analytics trends and developer experience innovations.
- Experience configuring and analyzing SaaS platforms is preferred.
- Prior experience with every named tool is not required; comparable experience with similar technologies is acceptable.
- The position is based onsite, fostering collaboration and direct engagement with engineering and business stakeholders.
- Ready to make a positive impact on developer productivity and workflow efficiency.
- Apply today by clicking the job application button to submit your resume for confidential consideration and take the next step in your career as a Technical Business Analyst.