ServiceNow Technical Support Engineer
Location: Orlando, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The ServiceNow Technical Support Engineer plays a vital role in ensuring the seamless operation and optimal performance of ServiceNow platforms for a diverse range of users and industries. As a ServiceNow Technical Support Engineer, you will serve as a primary point of contact for resolving complex technical challenges, troubleshooting software issues, and delivering outstanding support within a dynamic, customer-focused environment. This full-time position is designed for individuals who are passionate about both technology and customer service, with a strong foundation in JavaScript programming and web application support.
In this role, you will collaborate closely with both customers and internal teams to deliver innovative solutions and drive customer satisfaction. Your expertise in troubleshooting, coding, and optimizing custom ServiceNow solutions will be critical to the success of the organization and the satisfaction of its clients. The ServiceNow Technical Support Engineer position offers a unique opportunity to work with cutting-edge technologies while building a rewarding career with an industry-leading organization.
Located in Orlando, FL, this position provides the chance to be part of a thriving technology community in a vibrant city known for its innovation and growth. The successful candidate will join a team with a proven track record of excellence, backed by more than 25 years of industry experience, and will benefit from a supportive environment that encourages professional development and engagement.
ServiceNow Technical Support Engineer - Summary- Deliver expert technical support for the ServiceNow platform in a fast-paced, customer-driven setting.
- Troubleshoot complex issues, analyze code, and provide high-quality solutions to users.
- Collaborate with internal departments and external clients to resolve technical challenges efficiently.
- Support and maintain ServiceNow applications, ensuring optimal functionality and user satisfaction.
- Leverage advanced JavaScript and web development skills to address and resolve technical problems.
- Manage and resolve challenging technical issues related to ServiceNow and its custom modules.
- Develop and maintain a deep understanding of ServiceNow features, updates, and best practices.
- Troubleshoot and analyze JavaScript code to identify, diagnose, and solve problems efficiently.
- Collaborate with customers and internal technical teams to deliver timely and effective resolutions.
- Optimize and enhance custom ServiceNow solutions for improved performance and reliability.
- Support ongoing maintenance of ServiceNow applications, ensuring smooth daily operations.
- Document technical solutions and update support knowledge bases as needed.
- Contribute to process improvements and participate in training sessions to stay current with evolving technologies.
- Competitive compensation package tailored to experience and qualifications.
- Comprehensive benefits, including medical, dental, and vision insurance.
- Access to an Employee Stock Ownership Program.
- Life insurance and additional wellness benefits.
- Opportunity to join an award-winning organization recognized for excellence in staffing and talent engagement.
- Proven experience in troubleshooting complex technical issues, ideally within the ServiceNow platform.
- Strong object-oriented programming skills, specifically in JavaScript.
- Familiarity with dynamic HTML components, including CSS and XHTML.
- Working knowledge of web application stacks and relational databases such as MySQL.
- Excellent written and verbal communication skills, with the ability to clearly articulate technical solutions to diverse audiences.
- Technically adept and enthusiastic about continuous learning within the ServiceNow ecosystem.
- Proactive problem solver with attention to detail and a commitment to customer satisfaction.
- Team player with strong collaboration and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Driven by a passion for delivering high-quality technical support and innovative solutions.
- Be part of a dynamic team with more than 25 years of proven industry experience.
- Work for a company with a strong reputation, having won ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- Benefit from a dedicated Engagement Manager focused on supporting your professional growth and success.
- Located in Orlando, FL, offering access to a vibrant technology sector and professional community.
If you are ready to advance your career as a ServiceNow Technical Support Engineer and become an integral part of a leading organization, we encourage you to apply today by clicking the job application button. Take the next step in your professional journey and join a team that values innovation, excellence, and your success.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.