Service Manager
Location: Ballston Spa, NY
Job Type: Full Time Regular
Company: Stark Tech
Category: Customer & Field Services
Job Description Apply Now
The role of a Service Manager is critical in ensuring both high levels of customer satisfaction and optimal company profitability. The Service Manager serves as a key leader within the organization, overseeing all aspects of service delivery, from customer consultation to the supervision of technical staff and the coordination of service sales. This position is essential in environments where integrated systems, advanced mechanical and control technologies, and customer-focused service are at the forefront of business operations. As a Service Manager, you will utilize your expertise in mechanical engineering, electronics, or electrical engineering to drive exceptional results in service operations, team leadership, and customer engagement.
Service Managers are instrumental in fostering a collaborative atmosphere among technicians, supporting continuous improvement initiatives, and ensuring all service projects are executed efficiently and in line with company standards. Your responsibilities will include guiding teams through complex technical challenges, maintaining strong relationships with clients, and implementing best practices for building automation systems, control theory, and other advanced technologies. The Service Manager position offers the opportunity to leverage your experience in the HVAC or construction industry, further develop your leadership capabilities, and make a significant impact on the organization’s success.
Those who thrive in this role are adept at multitasking, possess strong communication skills, and are comfortable navigating fast-paced, dynamic environments. The Service Manager is expected to manage a high volume of work, meet tight deadlines, and adapt to changing business needs with flexibility and resilience. Advanced computer proficiency, particularly with the MS Office Suite, is essential to efficiently coordinate and document operational activities. The role also requires a deep understanding of industry protocols such as LON and BacNet, especially when integrating low-voltage building sub-systems.
As a Service Manager, you will join a forward-thinking organization known for its commitment to energy-efficient solutions and sustainable technologies. The position offers a comprehensive benefits package, including paid time off, employer-matched 401(k) plans, medical coverage, wellness programs, and robust career development pathways. You will become part of a customer-focused, innovative team that values skills, dedication, and continuous professional growth. Take the next step in your career and apply now by clicking the job application button.
Service Manager - Summary- Lead and supervise service operations focused on customer satisfaction and profitability.
- Coordinate technical teams and oversee service project delivery.
- Maintain high standards for quality and efficiency in service execution.
- Play a pivotal role in integrating and maintaining advanced building automation and control systems.
- Consult with customers to assess service needs and provide expert recommendations.
- Supervise, mentor, and lead a team of technicians, ensuring optimal performance and professional development.
- Coordinate service sales activities and ensure seamless project management from inception to completion.
- Oversee the integration and maintenance of building automation systems, temperature controls, and related sub-systems.
- Utilize advanced knowledge of the construction or HVAC industry to resolve complex technical issues.
- Ensure compliance with industry protocols, such as LON and BacNet, when integrating low-voltage building systems.
- Manage multiple projects and priorities in a high-pressure, fast-paced environment.
- Foster a culture of continuous improvement and customer-centric service delivery.
- Maintain accurate documentation and reporting using advanced computer skills and MS Office Suite.
- Collaborate with other departments to support company goals and initiatives.
- Competitive pay structure aligned with industry standards.
- Comprehensive benefits package, including paid time off and medical coverage.
- 401(k) retirement plan with employer match for long-term financial security.
- Access to wellness programs supporting overall employee well-being.
- Career development and advancement opportunities within a growing company.
- Positive, supportive work environment focused on employee growth and satisfaction.
- Associate’s degree in Mechanical Engineering, Electronics, or Electrical Engineering required; Bachelor’s degree preferred.
- Minimum of five years’ experience working with mechanical and/or control systems.
- At least three years of supervisory experience in a technical or service environment.
- Advanced knowledge of the construction or HVAC industry, including control theory, automatic temperature controls, and building automation systems.
- Experience with integration of low-voltage building sub-systems using industry protocols (e.g., LON, BacNet) preferred.
- Proficiency in MS Office Suite and advanced computer skills required.
- Ability to adapt and be flexible in a rapidly changing environment.
- Strong communication and customer service orientation.
- Demonstrated ability to multitask, work under pressure, and meet deadlines.
- Capacity to manage a large volume of work in a time-sensitive, fast-paced setting.
- Experienced leader with a strong background in technical service and team management.
- Proven track record in the HVAC, construction, or building automation industries.
- Excellent problem-solving, communication, and organizational skills.
- Flexible and adaptable, with a commitment to delivering high-quality customer service.
- Tech-savvy and comfortable with advanced software and system integration.
- The company is recognized for its leadership in facilities and energy solutions, specializing in system integration and sustainability initiatives.
- Employees are supported with professional growth opportunities and a comprehensive suite of benefits.
- The work environment is fast-paced, innovative, and customer-focused, providing continuous opportunities for professional advancement.
- Joining the team offers the chance to contribute to impactful projects in energy efficiency and technology-driven service delivery.
- Click the job application button to take the next step in your career as a Service Manager.