Receptionist
Location: HOUSTON, MS
Job Type: fulltime
Company: Amanda Parish - State Farm Agency
Salary: $11.0 - $13.0 per hour
Category: Customer Service
Job Description Apply Now
Receptionist Job OverviewAmanda Parish - State Farm Agency is seeking a dedicated and personable Receptionist to join our team on a full-time basis in Houston, MS. As a key member of our front office staff, you will play a central role in ensuring exceptional customer service and smooth daily office operations. This position is ideal for individuals who thrive in dynamic environments, possess excellent communication skills, and are eager to help others. No prior insurance experience is required, as comprehensive training will be provided for the right candidate with a positive attitude and willingness to learn.
Responsibilities- Serve as the first point of contact for clients, greeting visitors and managing incoming calls in a professional and courteous manner.
- Respond promptly and efficiently to customer inquiries, providing product and service information to address client needs.
- Resolve customer issues and complaints with accuracy and efficiency, ensuring timely follow-up and customer satisfaction.
- Maintain detailed records of customer interactions, process accounts, and accurately file relevant documents.
- Support office operations by coordinating appointment scheduling and managing office communications.
- Work collaboratively with other team members to maintain a positive and productive work environment.
- Must obtain State Farm Training as required by the agency.
- Bilingual English/Spanish skills are preferred but not required.
- Outstanding phone etiquette and active listening abilities.
- Comfortable making outbound calls as needed to support office initiatives.
- Demonstrated passion for helping customers resolve their issues and answering questions.
- Patient, empathetic, and effective communicator with strong interpersonal skills.
- Ability to prioritize, multi-task, and manage time efficiently in a fast-paced office setting.
- Problem-solving skills and a proactive approach to addressing client concerns.
- Excellent written and verbal communication skills.
- Opportunity for comprehensive on-the-job training and career growth within the agency.
- Competitive base pay structure with additional appointment-setting bonuses.
- Paid time off for personal use after 90 days of employment.
- Retirement benefits with SIMPLE IRA (including a 3% match after meeting eligibility requirements).
- Group life insurance coverage.
- Supportive, positive work environment and potential for advancement within the agency.
Located in Houston, MS, our office offers the opportunity to grow your career in a welcoming community known for its friendly atmosphere and supportive local businesses. As a Receptionist, you will be an essential representative of the Amanda Parish - State Farm Agency, helping to maintain high standards of customer service and operational excellence.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.