Receptionist
Location: GREENVILLE, SC
Job Type: fulltime
Company: John Simmons - State Farm Agency
Salary: $32500.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Receptionist Job OverviewJohn Simmons - State Farm Agency, located in Greenville, SC, is seeking a full-time Receptionist to join our team. As a Receptionist, you will play a vital role in delivering exceptional customer service and supporting office operations. This position is ideal for individuals who enjoy engaging with people, exhibit strong communication abilities, and thrive in a dynamic office environment. While prior insurance experience is not required, we provide comprehensive training for the right candidate with a positive attitude and eagerness to learn.
Key Responsibilities- Deliver outstanding service to clients by responding promptly and efficiently to inquiries, ensuring high satisfaction with each interaction.
- Provide accurate information about products and services, addressing client needs and resolving any issues that may arise.
- Manage incoming calls, demonstrating professional phone etiquette and effective communication skills.
- Handle customer complaints by offering appropriate solutions and alternatives within established timeframes, and following up to guarantee resolution.
- Maintain detailed records of customer interactions, process client accounts, and manage filing of essential documents.
- Support daily office operations, collaborating with team members to promote a positive and efficient work environment.
- Bilingual English/Spanish skills are preferred, though not required.
- Willingness to obtain a Property and Casualty insurance license, as required for certain responsibilities within the agency.
- Excellent phone handling skills with the ability to actively listen to customer needs and concerns.
- Comfortable making outbound calls and initiating customer engagement as needed.
- Strong desire to assist customers and provide solutions with patience, empathy, and professionalism.
- Exceptional verbal and written communication skills, including presentation abilities.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced office setting.
- Demonstrated problem-solving capabilities and an aptitude for advocating for clients when necessary.
- Competitive base pay with the opportunity to earn bonuses and commissions based on performance.
- Paid time off, including vacation and personal or sick days.
- Health stipend and life insurance coverage.
- Valuable experience in the insurance industry and customer service field.
- Opportunities for career growth and advancement within the agency.
Greenville, SC, offers a vibrant community and a welcoming atmosphere, making it a great place to build your career as a Receptionist. The city combines a thriving business environment with a high quality of life for residents and professionals alike.
Equal Opportunity StatementThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.