Front Desk Receptionist
Location: WEATHERFORD, TX
Job Type: fulltime
Company: Craig Bagley - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Front Desk Receptionist Position OverviewCraig Bagley - State Farm Agency is seeking a dedicated and personable Front Desk Receptionist for a full-time opportunity in Weatherford, TX. As the first point of contact for our agency, the Front Desk Receptionist plays a vital role in ensuring a welcoming and professional atmosphere for clients and visitors. With an emphasis on customer service, this position is ideal for individuals who excel in communication, enjoy assisting others, and thrive in a dynamic office setting. No prior insurance experience is required, as comprehensive training will be provided for the right candidate with a positive attitude.
Key Responsibilities- Deliver outstanding service standards to all clients, responding efficiently and effectively to customer inquiries to maintain high satisfaction levels.
- Manage incoming calls, ensuring a courteous and professional interaction with every caller.
- Provide accurate information about the agency’s products and services, and resolve customer concerns in a timely and efficient manner.
- Handle customer complaints by offering appropriate solutions and alternatives, and following up to ensure each issue is satisfactorily resolved.
- Maintain organized records of customer interactions, process account information, and manage documentation with attention to detail.
- Support office operations by collaborating with team members and assisting with general administrative tasks as needed.
- Willingness to obtain a Property and Casualty insurance license (training and support provided).
- Bilingual skills are a plus but not required.
- Strong phone etiquette and active listening skills, with comfort in making outbound calls when necessary.
- Excellent communication and presentation abilities, both verbal and written.
- Proven ability to multi-task, prioritize, and manage time effectively in a busy office environment.
- Patient, empathetic, and passionate about helping others, with the ability to advocate for clients as needed.
- Strong problem-solving capabilities and a collaborative team spirit.
- Proficiency in using computers and office software.
- Competitive base pay plus bonus opportunities.
- PTO including vacation and personal/sick days.
- Comprehensive health, life, and disability insurance options.
- Retirement plan participation.
- Opportunities for growth and advancement within the agency.
- Valuable experience in a reputable insurance office environment.
Weatherford, TX offers a welcoming community atmosphere, making it an excellent place to work and build a rewarding career. Our office is dedicated to providing a supportive and professional work environment for every team member.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.