Receptionist
Location: Ocean Springs, MS
Job Type: fulltime
Company: Jon Barry - State Farm Agency
Salary: $14.0 - $14.0 per hour
Category: Administrative
Job Description Apply Now
Receptionist Job OverviewWe are seeking a dedicated and professional Receptionist to join our team with a full-time employment opportunity in Ocean Springs, MS. As a Receptionist, you will serve as the first point of contact for our clients and customers, ensuring that all interactions are handled efficiently and with a high level of customer service. This role is ideal for individuals with excellent interpersonal skills, a positive attitude, and a passion for helping others. No prior insurance experience is required, as comprehensive training will be provided for the right candidate.
Key Responsibilities- Deliver outstanding customer service by greeting visitors, answering incoming calls, and responding to inquiries in a prompt and courteous manner.
- Provide accurate information about our products and services and resolve customer issues or concerns with professionalism and efficiency.
- Manage a multi-line phone system, including directing calls and taking detailed messages when necessary.
- Handle customer complaints by offering appropriate solutions and alternatives within established time limits, and follow up to ensure full resolution.
- Maintain accurate records of customer interactions, process accounts, and organize necessary documentation and files.
- Assist with general administrative tasks to support daily operations of the office, contributing to a smooth and welcoming office environment.
- Possess or be willing to obtain Property and Casualty license.
- Possess or be willing to obtain Life and Health license.
- Strong phone contact handling skills and the ability to actively listen to clients.
- Comfortable with making outbound calls to clients or prospective customers as needed.
- Demonstrated commitment to helping customers, with patience, empathy, and strong communication skills.
- Excellent problem-solving abilities and the ability to advocate for clients when necessary.
- Exceptional organizational skills, with the capacity to multi-task, prioritize tasks, and manage time effectively in a dynamic office environment.
- Experience working in a team-oriented setting and ability to collaborate effectively with peers.
- Proficiency with computers and office software applications.
- Competitive base pay plus performance-based bonuses.
- PTO, including vacation and personal or sick days.
- Valuable experience in the insurance and customer service industries.
- Opportunities for professional growth and advancement within the office.
Working as a Receptionist in Ocean Springs, MS offers the chance to be part of a friendly and vibrant community, with access to a supportive work environment and opportunities for professional development.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.