Receptionist
Location: FAYETTEVILLE, AR
Job Type: fulltime
Company: Brad Scott - State Farm Agency
Salary: $15.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Receptionist Job OverviewBrad Scott - State Farm Agency is seeking a dedicated and professional Receptionist for a full-time position in Fayetteville, AR. As a key member of the front office team, the Receptionist plays an essential role in ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high levels of customer satisfaction. No prior insurance experience is required, as comprehensive training will be provided to the right candidate with a positive attitude and willingness to learn.
Key Responsibilities- Provide accurate product and services information to customers and address any emerging issues with efficiency and professionalism.
- Manage incoming calls, handle customer complaints, and offer appropriate solutions and alternatives within designated time frames, following up to ensure complete resolution.
- Maintain records of customer interactions, process customer accounts, and file important documents to ensure office organization and compliance.
- Support office operations by assisting peers and contributing to a collaborative and friendly work environment.
- Willingness to obtain a Property and Casualty insurance license as required by agency standards.
- Bilingual communication skills are considered an asset.
- Demonstrated strong phone contact handling and active listening skills.
- Comfortable making outbound calls to clients and prospective customers.
- Genuine enthusiasm for helping customers and addressing their needs.
- Patient, empathetic, and effective communicator who enjoys engaging with others.
- Ability to empathize with clients and advocate on their behalf when necessary.
- Excellent problem-solving, communication, and presentation skills.
- Strong multitasking abilities, with a capacity to prioritize and manage time efficiently.
- Base pay with opportunities for advancement and growth within the office.
- Paid time off, including holidays and personal or sick days.
- Valuable experience in a professional insurance office setting.
Fayetteville, AR offers a welcoming community and vibrant environment, making it an excellent location to launch or further your career as a Receptionist in the insurance industry.
Application ProcessIf you are motivated to succeed as a Receptionist and see yourself thriving in this role, please submit your resume. We look forward to connecting with you about the next steps in our interview process.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.