Project Manager – Contact Center Software (CXOne, Salesforce, Healthcare)
Location: Denver, CO
Job Type: Contract
Company: IDR
Category: Project Management
Job Description Apply Now
The Project Manager – Contact Center Software (CXOne, Salesforce, Healthcare) role is an excellent opportunity for experienced project management professionals seeking to work at the intersection of healthcare technology and customer experience. This full-time position is focused on leading the planning, execution, and successful delivery of projects related to contact center software integration, specifically within healthcare organizations. With a primary emphasis on the implementation, upgrade, and optimization of CXOne and Salesforce platforms, this role ensures enhanced patient and provider interaction through robust technological solutions.
As a Project Manager – Contact Center Software (CXOne, Salesforce, Healthcare), you will collaborate closely with cross-functional teams, including IT, clinical operations, and business stakeholders, to guarantee the seamless deployment of contact center technologies. You will leverage your expertise in cloud-based platforms, customer relationship management (CRM), and healthcare compliance to drive projects that align with business objectives and regulatory requirements. Utilizing advanced project management tools such as Jira, Confluence, Apptio/TargetProcess, and ServiceNow, you will monitor project progress, manage resources, and communicate proactively with all involved parties.
This position is ideal for professionals who thrive in dynamic, fast-paced environments and possess a deep understanding of both healthcare operations and contact center technologies. The Project Manager – Contact Center Software (CXOne, Salesforce, Healthcare) will play a vital role in fostering innovation, improving operational efficiency, and enhancing the overall patient and provider experience. The company’s longstanding reputation for excellence and its commitment to employee development make this an outstanding career opportunity.
Project Manager – Contact Center Software (CXOne, Salesforce, Healthcare) Summary- Lead end-to-end project management for CXOne and Salesforce integration and upgrades within healthcare settings.
- Coordinate with cross-functional teams to ensure project milestones and business objectives are met.
- Track and manage project timelines, budgets, and deliverables using industry-standard project management tools.
- Drive strategic initiatives to enhance patient and provider experience through advanced contact center solutions.
- Maintain alignment with healthcare regulatory standards and organizational priorities.
- Oversee the full project lifecycle for contact center software initiatives, including planning, execution, and delivery.
- Collaborate with stakeholders to define project scope, objectives, and requirements.
- Utilize tools such as Jira, Confluence, Apptio/TargetProcess, and ServiceNow for project tracking and documentation.
- Manage multiple priorities and adjust plans as needed to address changing business or technical needs.
- Communicate project status, risks, and issues to all relevant parties in a clear and timely manner.
- Ensure all projects comply with healthcare industry regulations and organizational standards.
- Foster a culture of continuous improvement and operational efficiency within project teams.
- Competitive compensation package.
- Comprehensive benefits including Medical, Vision, Dental, and more.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager for career support and growth.
- Life Insurance and additional wellness benefits.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner.
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
- Minimum 5 years of project management experience in healthcare or a comparable industry (3+ years may be considered).
- Proven experience leading CXOne and Salesforce projects, including integration and upgrades.
- In-depth knowledge of cloud-based platforms, CRM systems, and contact center technologies.
- Strong understanding of CXOne and Salesforce architecture, APIs, and integration methodologies.
- Excellent communication skills and the ability to manage multiple priorities effectively.
- Demonstrates a passion for leveraging technology to improve healthcare outcomes.
- Exhibits strong leadership and organizational skills in a dynamic environment.
- Brings hands-on experience with CXOne, Salesforce, and healthcare compliance.
- Thrives in cross-functional team settings and can facilitate collaboration between diverse stakeholders.
- Committed to continual learning and professional development.
- This company is renowned for its innovation and operational excellence in healthcare technology.
- The organization supports professional growth and offers numerous career advancement opportunities.
- Enjoy the benefits of working with a team recognized for its dedication and success within the industry.
- For those interested in making a tangible impact in healthcare technology, this is a prime opportunity to do so.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your project management career and make a meaningful difference in healthcare technology, please apply today by clicking the job application button.