Production Support Analyst
Location: Nashville, TN
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
The Production Support Analyst plays a pivotal role in ensuring the reliability and excellence of mission-critical healthcare systems within a highly integrated technology environment. As a Production Support Analyst, you will be responsible for maintaining operational stability, overseeing incident management, and driving continuous improvement in system performance. This opportunity offers the chance to work remotely with a leading organization committed to delivering essential services that impact residents across the region. The collaborative company culture fosters professional growth, innovation, and a shared commitment to operational excellence.
In this dynamic position, the Production Support Analyst will leverage expertise in healthcare technology operations to monitor systems in real time, address incidents swiftly, and contribute to the optimization of operational processes. You will become a key member of a cross-functional team, collaborating with internal stakeholders, external vendors, and technology partners to ensure system health and data integrity. Your technical skillset, combined with your ability to communicate effectively between technical and business teams, will be crucial for success in this role.
As a Production Support Analyst, you will develop standard operating procedures (SOPs), conduct root-cause analyses, and implement automation to enhance operational maturity. The role also involves supporting managed file transfers, batch jobs, and Electronic Data Interchange (EDI) transactions, as well as automating Linux-based processes. Your experience with tools such as Splunk, ServiceNow, Linux, SQL, and Managed File Transfer (MFT) systems will directly contribute to the team’s capability to deliver reliable healthcare solutions.
By joining this organization as a Production Support Analyst, you will have access to a comprehensive benefits package, including medical, dental, vision, and life insurance. The company values its employees by offering structured training, mentoring opportunities, and clear avenues for advancement. You will also benefit from an Employee Stock Ownership Program and work under the guidance of a dedicated Engagement Manager who supports your professional development and success.
The Production Support Analyst position is well-suited for individuals with a strong foundation in production operations, a passion for troubleshooting, and a drive to improve operational processes. If you are eager to apply your skills within a mission-driven healthcare technology environment and ready to contribute to a team that values innovation and reliability, we encourage you to apply by clicking the job application button today.
Production Support Analyst - Summary- Critical role supporting mission-essential healthcare systems within a robust technology environment
- Focus on operational stability, incident management, and continuous process improvement
- Collaborative, team-oriented work culture
- Opportunities for professional growth and advancement
- Monitor healthcare systems in real time and respond proactively to incidents
- Lead deployment governance and ensure operational readiness
- Drive continuous improvement initiatives and operational maturity
- Collaborate with cross-functional teams, vendors, and stakeholders to maintain system health
- Develop and update SOPs, conduct root-cause analysis, and enhance automation
- Support managed file transfers, batch jobs, and EDI transactions
- Automate Linux-based operations to optimize efficiency
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Dedicated Engagement Manager for ongoing support and development
- Opportunities for advancement in a leading organization
- Industry recognition as a top employer
- Strong experience in production support or operations roles
- Proficient troubleshooting and root-cause analysis abilities
- Hands-on experience with Splunk, ServiceNow, Linux, SQL, or MFT tools
- Excellent communication skills with the ability to bridge technical and business teams
- Passion for mentoring and driving operational maturity
- Detail-oriented and proactive in identifying and resolving issues
- Strong analytical thinker with a collaborative mindset
- Demonstrates leadership in driving operational improvements
- Adaptable to a fast-paced and evolving healthcare technology environment
- Consistently delivers high-quality support and fosters teamwork
- This is a remote opportunity with a leading organization recognized for industry excellence
- Employees enjoy a dynamic, supportive, and innovative work environment
- Commitment to equal employment opportunity and compliance with all applicable laws
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are interested in making a meaningful impact as a Production Support Analyst, apply now by clicking the job application button and take the next step in your career journey!