Patient Services Representative
Location: Brookline, MA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Patient Services Representative plays a pivotal role in ensuring every patient receives the highest standard of care and service throughout their healthcare journey. As the first point of contact for patients and visitors, the Patient Services Representative is responsible for fostering a welcoming and supportive atmosphere while managing key administrative and customer service tasks. This position is essential for maintaining smooth operational flow within healthcare facilities, enhancing patient satisfaction, and upholding the standards of an industry-leading medical organization.
Working as a Patient Services Representative in Brookline, MA, offers numerous advantages, including the opportunity to support a diverse patient population in a vibrant and accessible community. In this full-time role, you will be at the heart of patient interaction, contributing directly to the mission of delivering excellent healthcare experiences. The Patient Services Representative is ideal for individuals looking to launch or further develop their careers in healthcare administration or customer service, providing valuable exposure to clinical environments and professional growth opportunities.
Daily responsibilities include managing patient check-ins, accurately scheduling appointments, collecting copays, and ensuring all administrative processes are executed efficiently. This multifaceted role also involves answering incoming calls, responding to patient portal inquiries, supporting office communication, and assisting with tasks that contribute to the overall efficiency and effectiveness of the healthcare team. By delivering prompt, courteous assistance to patients both in-person and over the phone, the Patient Services Representative is instrumental in upholding the organization's reputation for outstanding patient care.
Successful candidates will demonstrate exceptional interpersonal and organizational skills, ensuring each patient feels heard, respected, and valued. The Patient Services Representative must maintain professionalism and confidentiality at all times while collaborating with clinical and administrative staff to resolve patient concerns and streamline office operations. Reliability, punctuality, and a positive attitude are key traits in this role, as is the ability to adapt to changing priorities and maintain composure in a fast-paced environment.
Joining this team as a Patient Services Representative provides access to a competitive compensation package, comprehensive benefits—including medical, dental, and vision coverage—and the chance to work with an industry leader recognized for its commitment to employee satisfaction and professional development. Employees benefit from supportive management, ongoing training, and the security of working for a company with a long-standing reputation for excellence in the healthcare sector. If you are passionate about helping others and eager to contribute to a dynamic, patient-centered organization, we invite you to take the next step in your career and apply now by clicking the application button below.
Patient Services Representative - Summary- Acts as the primary point of contact for patients in a healthcare facility, ensuring a positive and supportive experience from check-in to check-out.
- Manages a variety of administrative and customer service tasks essential to efficient office operations and patient satisfaction.
- Offers an entry point for individuals seeking to grow within the healthcare industry.
- Greet and check in patients, collect copays, and assist with appointment scheduling to ensure accurate and timely service.
- Answer incoming phone calls and respond to patient portal messages with professionalism and empathy.
- Support administrative processes such as maintaining patient records, filing, and facilitating communication among staff and patients.
- Maintain a welcoming and organized environment in waiting and reception areas.
- Assist patients with forms and questions, providing guidance and support as needed.
- Collaborate with healthcare teams to address patient needs and improve overall office efficiency.
- Competitive compensation package commensurate with industry standards.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Access to an Employee Stock Ownership Program and additional employee-focused initiatives.
- Support from a dedicated Engagement Manager and opportunities for ongoing professional development.
- Previous experience in healthcare or customer service is preferred but not required.
- Strong communication, organizational, and interpersonal skills.
- Professional demeanor with the ability to maintain confidentiality and composure in a busy environment.
- Dependable, with reliable transportation and the ability to work scheduled hours onsite.
- Adaptability to changing priorities and a commitment to providing excellent patient service.
- Demonstrates empathy, patience, and a genuine desire to assist others.
- Is detail-oriented, organized, and efficient in managing multiple tasks simultaneously.
- Works well independently and as part of a team in a healthcare setting.
- Seeks to develop a career in healthcare administration or customer service.
- This opportunity is with a reputable healthcare organization known for its commitment to employee success and patient satisfaction.
- Recognized as a ClearlyRated Best of Staffing® Client and Talent Award winner for multiple years.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you have a passion for patient service and want to make a meaningful impact in healthcare, apply today by clicking the job application button. Take the next step in your professional journey as a Patient Services Representative and become part of a team that values your growth and success.