Patient Registrar
Location: San Mateo, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The role of a Patient Registrar is critical within healthcare organizations, serving as the first point of contact for patients and playing a vital part in ensuring a seamless, accurate, and welcoming registration process. As a Patient Registrar, you will work within a collaborative and dynamic team environment, providing essential administrative support that directly impacts the patient experience and the overall efficiency of healthcare operations. This position is integral to helping patients navigate the healthcare system, ensuring their information is accurately collected and maintained, and contributing to a positive healthcare journey.
In this full-time Patient Registrar position with a leading organization in San Mateo, CA, you will engage with patients and healthcare professionals on a daily basis. The primary responsibilities include patient registration, verifying insurance information, managing appointment scheduling, and maintaining patient records in compliance with privacy regulations such as HIPAA. Your expertise in data entry, bilingual communication, and proficiency in Epic software will be essential in delivering high-quality support to both patients and staff.
As a Patient Registrar, you will be expected to handle sensitive information with the utmost confidentiality, demonstrate strong organizational skills, and provide effective problem-solving solutions. The ideal candidate will be bilingual in English and Spanish, possess a keen attention to detail, and have previous experience working with healthcare management software such as Epic. By joining this team, you will benefit from a supportive culture, comprehensive benefits, and opportunities for professional growth within a respected healthcare organization.
Patient Registrar - Summary- Serve as the initial point of contact for patients entering the healthcare facility.
- Support the registration, scheduling, and record-keeping processes to ensure accuracy and efficiency.
- Collaborate with healthcare professionals and administrative staff to deliver excellent patient service.
- Utilize Epic software for patient data management and appointment scheduling.
- Work within a team-oriented, inclusive, and growth-focused environment.
- Register new and returning patients by collecting and verifying personal and insurance information.
- Accurately enter patient data into the electronic health record system, ensuring compliance with healthcare privacy regulations such as HIPAA.
- Schedule, reschedule, and manage patient appointments using Epic software, coordinating with healthcare providers as needed.
- Maintain up-to-date patient records and ensure all documentation is complete and accurate.
- Communicate effectively with patients, families, and healthcare team members, providing clear information and addressing questions or concerns in both English and Spanish.
- Ensure adherence to all privacy regulations, confidentiality standards, and organizational policies.
- Assist in resolving registration or insurance issues, escalating complex cases to appropriate personnel.
- Demonstrate problem-solving skills and adaptability in a fast-paced healthcare setting.
- Competitive compensation package, with hourly rates reflective of experience and qualifications.
- Comprehensive benefits including medical, vision, dental, and life insurance.
- Access to an Employee Stock Ownership Program.
- Supportive work culture focused on professional development and employee engagement.
- Dedicated engagement manager to support your success within the organization.
- Bilingual in both English and Spanish, with strong verbal and written communication skills in both languages.
- Experience with data entry and high attention to detail in maintaining accurate records.
- Proficiency in Epic electronic health record software is required.
- Understanding of healthcare privacy regulations, including HIPAA compliance.
- Ability to manage schedules, prioritize tasks, and work efficiently in a busy healthcare environment.
- Thrives in a team-oriented, patient-centric environment.
- Demonstrates empathy, professionalism, and cultural sensitivity when interacting with patients and colleagues.
- Shows initiative in problem-solving and adapting to evolving processes and technologies.
- Possesses strong organizational skills and the ability to manage multiple responsibilities simultaneously.
- Seeks opportunities for professional growth and is committed to delivering exceptional patient service.
- This Patient Registrar position offers the chance to work in a vibrant healthcare setting in San Mateo, CA, known for its community-focused healthcare services.
- Employees benefit from a comprehensive onboarding process, ongoing training, and a workplace culture that emphasizes respect, diversity, and inclusion.
- The organization operates with a commitment to equal employment opportunities, welcoming applicants from all backgrounds and experiences.
- Apply today by clicking the job application button to become a valued member of a leading healthcare team dedicated to making a difference in patient care.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.