Operations Manager
Location: San Antonio, TX
Job Type: Corporate
Company: Decypher
Category: Medical Services
Job Description Apply Now
Decypher, a leader in professional, technology, and management solutions, is searching for an experienced Operations Manager to join our dynamic team. As a global provider of services to Federal, Commercial, Local, and State clients, Decypher is committed to delivering excellence and fostering a collaborative work environment. The Operations Manager position offers an opportunity to make a significant impact on the company’s growth, strategic direction, and operational success. If you are passionate about organizational leadership and driving operational efficiency, we encourage you to apply and become part of a company where your skills and dedication are truly valued.
At Decypher, we place high importance on our employees, recognizing them as our most valuable asset. We strive to create a positive work environment that supports professional growth and meaningful contributions. Our inclusive culture welcomes individuals from diverse backgrounds, and we are proud to be an equal opportunity/affirmative action employer committed to workforce diversification (M/F/D/V). If you are seeking a rewarding career path that offers the chance to shape the future of our organization, this is the opportunity for you.
Operations Manager - SummaryThe Operations Manager plays a pivotal leadership role within Decypher, overseeing daily business operations and driving the strategic direction of the Account Management Team. This position is responsible for developing and executing business strategies, optimizing resource allocation, building strong relationships with stakeholders, and ensuring seamless operational performance. The Operations Manager is expected to foster a collaborative work environment and contribute directly to the company’s overall success and growth.
Duties & Responsibilities- Ensure seamless and timely execution of company operations to maintain high productivity and service quality.
- Lead and manage daily business operations, with a focus on effective resource allocation and utilization in support of financial and organizational objectives.
- Oversee the Account Management Teams, fostering a culture of collaboration, teamwork, and continuous improvement.
- Build and maintain strong relationships with key stakeholders, including customers, partners, suppliers, executives, and employees.
- Develop, implement, and refine operational policies and procedures to enhance efficiency and standardize best practices.
- Monitor employee and team performance, providing coaching, training, and actionable feedback to drive professional development and operational excellence.
- Manage budgets, forecasting, and resource allocation in alignment with strategic organizational goals.
- Collect, analyze, and interpret operational data to generate required reports and address customer-related concerns effectively.
- Collaborate with other departments to ensure operations are aligned with overall organizational objectives and strategies.
- Drive enhancements in customer service quality and satisfaction by optimizing processes and integrating new technologies as needed.
- Lead change initiatives, including the integration of new technologies and business processes, to support continuous improvement.
- Decypher offers a competitive compensation package, aligned with industry standards and commensurate with experience and qualifications.
- Comprehensive benefits package may include health and wellness coverage, retirement plans, paid time off, and opportunities for professional development.
- Employees enjoy a supportive and inclusive culture, with resources dedicated to personal and career growth.
- Bachelor’s degree in business administration, engineering, scientific, medical, or a related field.
- Program Management Professional (PMP) Certification is preferred but not required.
- Minimum of 5 years of experience managing Federal contracts, with preference given to those with Department of Defense (DoD) contract experience.
- Proven track record of leading large teams in fast-paced and dynamic environments.
- Demonstrated collaborative, teamwork-oriented, and inclusive leadership style.
- Ability to analyze complex business data, make informed decisions, and implement creative solutions to address organizational challenges.
- Excellent public speaking and written communication skills, with the ability to convey complex information clearly and concisely.
- Strategic thinker with a results-driven approach and a passion for continuous improvement.
- Adaptable leader who thrives in a collaborative, fast-paced environment.
- Effective communicator and relationship builder with strong stakeholder management skills.
- Committed to fostering diversity, equity, and inclusion within the workplace.
- Proactive in identifying operational challenges and implementing innovative solutions.
- Decypher is an equal opportunity/affirmative action employer dedicated to workforce diversity (M/F/D/V).
- Employees benefit from working in a collaborative, innovative environment focused on professional growth.
- Joining Decypher provides access to ongoing learning, career advancement, and the chance to be part of a mission-driven organization.
- To take the next step in your career and make a meaningful impact, click the job application button to apply for the Operations Manager position today.