Medical Receptionist
Location: FAYETTEVILLE, NC
Job Type: Direct Hire
Company: Wolinsky Primary Care, PA
Salary: 0.00
Category: Non-Provider
Job Description Apply Now
Medical Receptionist Job OverviewThe Medical Receptionist plays a critical role in ensuring the smooth operation of a medical office by providing exceptional front-desk support and administrative assistance. This position is responsible for greeting patients, managing appointment scheduling, supporting medical staff, and maintaining the highest standards of confidentiality and customer service. As a Medical Receptionist, you will be on the front line of patient interaction, helping to create a welcoming and efficient environment for all visitors and staff members. This full-time role offers an excellent opportunity for individuals looking to contribute to the healthcare field in a vital administrative capacity.
Key Responsibilities- Coordinate patient scheduling, appointment confirmations, and changes using electronic health record (EHR) systems.
- Facilitate smooth patient check-in and registration procedures, ensuring all necessary documentation is accurately completed and processed.
- Manage billing and insurance claims, verifying patient coverage and assisting with claim submissions as needed.
- Monitor patient feedback and satisfaction, addressing concerns and escalating issues to appropriate staff when necessary.
- Adhere strictly to HIPAA guidelines, safeguarding patient records and ensuring all sensitive information is handled with the utmost confidentiality and discretion.
- Collaborate and communicate effectively with medical staff to support seamless clinical operations.
- Oversee the reception area to maintain a clean, organized, and welcoming environment for patients and visitors.
- Implement and manage patient information systems to improve workflow and data accuracy.
- Respond promptly to patient inquiries and resolve complaints with professionalism and care, both in-person and over the phone.
- Demonstrate strong time management and multitasking abilities to handle busy front-desk operations efficiently.
- Utilize attention to detail and accuracy in all administrative tasks, including data entry and maintenance of EHR records.
- Apply a working knowledge of medical terminology to communicate effectively with patients and staff.
- Uphold professional telephone etiquette and communication skills when interacting with patients, team members, and external contacts.
- Experience with patient scheduling, registration, and EHR systems preferred.
- Familiarity with medical billing, insurance claims, and HIPAA compliance regulations.
- Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
- Excellent verbal and written communication abilities, with a focus on customer service.
- Knowledge of medical terminology and office procedures.
- Demonstrated ability to maintain confidentiality and discretion in all aspects of the role.
- Professional demeanor and the ability to collaborate effectively in a team-oriented medical environment.
Working as a Medical Receptionist provides the opportunity to make a positive impact on patient experiences while supporting the operational success of a healthcare practice. The role offers valuable exposure to healthcare administration and the chance to develop a rewarding career in a dynamic clinical setting.
EEO Statement: The company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.