Medical Receptionist
Location: Bethany Beach, DE
Job Type: Direct Hire
Company: Bethany Primary Care
Category: Non-Provider
Job Description Apply Now
Medical Receptionist Job OverviewWe are seeking a dedicated and detail-oriented Medical Receptionist to join our team at a busy primary care practice. This full-time role is essential to ensuring a smooth and efficient front office experience for patients and clinical staff. The Medical Receptionist serves as the first point of contact for patients, providing a welcoming atmosphere and supporting daily administrative operations. This position offers the opportunity to work in a collaborative team environment and contribute to the high standards of patient care expected in a primary care setting.
Key Responsibilities- Efficiently check in and check out patients, ensuring all interactions are conducted with accuracy and professionalism.
- Perform insurance verification to confirm patient coverage prior to appointments, supporting the revenue cycle process and ensuring seamless patient visits.
- Verify and update patient demographic information during the scheduling process as well as upon patient arrival, maintaining accuracy in patient records.
- Monitor and respond to messages from patients and clinical staff, delivering timely and clear communication to support care coordination.
- Conduct patient outreach to confirm appointments, relay information, and answer inquiries as needed.
- Manage incoming phone calls, addressing patient questions, scheduling appointments, and directing calls to the appropriate staff members.
- Scan and organize incoming documents to ensure they are accurately filed within the Electronic Health Record (EHR) system.
- Collect co-pays and payments from patients, following established protocols for handling financial transactions securely and respectfully.
- Maintain the cleanliness and professional appearance of the waiting area and front desk at all times to ensure a welcoming environment.
- Strong computer skills, with the ability to quickly learn and utilize practice management and Electronic Health Record (EHR) systems.
- Excellent verbal and written communication skills, enabling clear interactions with patients, families, and clinical staff.
- Experience working in a healthcare setting, particularly with EHR systems, is preferred and will be considered a valuable asset.
- Demonstrated ability to multitask efficiently in a fast-paced environment while maintaining attention to detail and accuracy.
- Ability to work collaboratively as part of a team, supporting the overall goals of the primary care practice.
As a Medical Receptionist at our primary care practice, you will play a vital part in ensuring the smooth operation of our front office and supporting patients throughout their care journey. Our practice is committed to providing exceptional care and a positive patient experience. We value teamwork, professionalism, and a patient-first approach in everything we do. Working full-time in this role provides the opportunity to develop administrative and healthcare skills while making a meaningful difference in the lives of patients.
Our location offers a supportive environment in the Bethany area, known for its welcoming community and accessibility, making it a great place to work and grow your career in healthcare administration.