Medical Office Clerk
Location: Ramstein-Miesenbach, RP
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Join Decypher and contribute to a mission-driven team dedicated to supporting the health and readiness of service members, veterans, and their families. Since its inception in 2008, Decypher has empowered healthcare professionals by offering meaningful careers within the healthcare industry, where expertise is highly valued, and every role makes a difference. As a trusted partner to the Defense Health Agency, Decypher provides professional services, advanced technology, and management solutions that enhance the quality of care delivered across the United States.
We are seeking a dedicated Medical Office Clerk to deliver comprehensive administrative and patient scheduling support within a military healthcare environment. This role is essential to ensuring the smooth operation of medical offices, supporting both primary and specialty care providers, and upholding the highest standards of patient care and regulatory compliance. The Medical Office Clerk role involves managing appointment coordination, maintaining medical records, supporting provider schedules, and delivering attentive customer service. As a valued member of our team, you will play a crucial part in optimizing clinic operations and contributing to the overall mission of Decypher.
Working as a Medical Office Clerk at Decypher offers not only the opportunity for professional development but also the chance to be part of a supportive, mission-focused organization. You will benefit from a dynamic work environment that values your skills and commitment to excellence. If you are interested in making a difference in the healthcare experience of service members and their families, we encourage you to apply by clicking the job application button.
Medical Office Clerk - Summary- Provides administrative and patient scheduling support in a military healthcare setting.
- Coordinates medical appointments using advanced scheduling systems.
- Maintains accurate patient records and ensures regulatory compliance.
- Supports primary and specialty care operations through effective office management.
- Delivers exceptional customer service to patients and healthcare staff.
- Coordinate and schedule primary, specialty, and subspecialty medical appointments, including verifying patient eligibility, managing referrals, handling rescheduling, and processing cancellations using MHS GENESIS.
- Maintain accurate patient records, provider schedules, appointment templates, and medical documentation in compliance with HIPAA, TRICARE, and military healthcare regulations.
- Support Primary Care Managers (PCMs) by managing patient panels, provider templates, appointment access standards, recalls, and clinic readiness priorities to optimize patient care and provider utilization.
- Perform medical administrative support, including data entry, records management, correspondence, report preparation, and office automation using government computer systems and various software applications.
- Provide professional customer service by answering office phones, communicating with patients and healthcare staff, coordinating follow-up care, and resolving scheduling and administrative inquiries promptly and courteously.
- Competitive hourly compensation, with pay rates ranging from $20.00 to $23.00 per hour.
- Comprehensive benefits program (details to be provided during the interview process).
- Opportunities for professional development and career growth within a mission-driven organization.
- Work-life balance supported by regular weekday hours and a stable onsite schedule.
- High school diploma required.
- Current Basic Life Support (BLS) certification.
- At least one year of experience working in a medical office environment (inpatient or outpatient) OR at least two years of experience in an administrative capacity with proficiency in computer software programs such as Microsoft Word, Excel, and PowerPoint.
- Strong organizational skills and attention to detail when managing patient data and appointments.
- Excellent communication skills for effective interaction with patients, staff, and providers.
- U.S. Citizenship is required for this position.
- Demonstrates a commitment to supporting healthcare operations and patient care in a military setting.
- Works well both independently and as part of a collaborative administrative team.
- Possesses proficiency in using electronic health record systems, such as MHS GENESIS, and other office software.
- Adapts quickly to changing priorities and maintains professionalism in high-volume environments.
- Exhibits a positive, solution-focused approach to resolving scheduling or administrative issues.
- This position is onsite, with standard hours from 0730 to 1630, Monday to Friday.
- Physical requirements include prolonged sitting, frequent computer use, repetitive hand movements, clear verbal communication, occasional standing and walking, and the ability to lift and carry light office materials (up to 10–20 pounds).
- Additional details about the role and work environment will be provided during the interview process.
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V).
Take the next step in your career and become an integral part of a respected healthcare services team. Apply today by clicking the job application button and make a meaningful impact as a Medical Office Clerk.