Medical Administrative Assistant
Location: RAF Lakenheath, Brandon,
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Decypher, a recognized leader in professional, technology, and management solutions, is seeking a dedicated Medical Administrative Assistant to support our client's mission. This full-time opportunity is ideal for professionals experienced in medical office administration, appointment scheduling, and referral management. As a Medical Administrative Assistant at Decypher, you will be integral to ensuring the smooth operation of healthcare administrative processes, enhancing patient experience, and supporting quality care delivery.
Working as a Medical Administrative Assistant offers the chance to engage directly with patients, providers, and clinical staff. Your key responsibilities will include managing inbound and outbound calls, triaging patient inquiries, scheduling appointments, and overseeing referral processes. The position requires excellent communication, customer service skills, and proficiency in handling sensitive medical information in compliance with regulatory standards such as HIPAA.
Decypher values the contributions of every team member and fosters a collaborative and inclusive work environment. By joining our team as a Medical Administrative Assistant, you will play a pivotal role in facilitating healthcare access and supporting the mission of our organization. Decypher is committed to professional growth and offers robust support for career development in medical administration.
Medical Administrative Assistant - Summary- The Medical Administrative Assistant provides critical administrative support for appointment scheduling, referral management, and patient communications in a medical office environment.
- Responsible for handling high-volume phone lines, electronic messaging, and direct patient engagement.
- Ensures compliance with medical ethics, privacy laws, and organizational policies.
- Plays a key role in the effective operation of primary and specialty care services by supporting patients, providers, and administrative staff.
- Manage and triage inbound and outbound phone calls, providing prompt and accurate information to patients and healthcare providers.
- Receive, generate, and electronically deliver telephone messages to appropriate medical personnel and support staff.
- Assist walk-in patients with referral management and guide them through the necessary administrative processes.
- Utilize call distribution systems and secure patient portals to facilitate appointment scheduling, rescheduling, and cancellations.
- Identify appointment availability and manage scheduling for both primary and specialty care services.
- Review, disposition, and track medical referrals, ensuring timely processing and communication with all stakeholders.
- Verify patient eligibility and assist in determining the Right of First Refusal (ROFR) when necessary.
- Maintain accurate records management in accordance with healthcare regulations and organizational guidelines.
- Support ongoing training activities and participate in quality improvement initiatives as required by the medical facility.
- Perform a variety of administrative and clerical tasks, including handling main office phone lines, managing cancellation features, and supporting operational functions.
- Collaborate with medical staff to capture and report network data as requested by referring providers.
- Adhere strictly to privacy and confidentiality standards, including HIPAA, DoD, and other relevant regulations.
- Other related administrative duties as assigned by supervisors or management.
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package available to full-time employees.
- Opportunities for professional development and career advancement in healthcare administration.
- Supportive, inclusive work environment focused on employee growth and well-being.
- High school diploma or equivalent (GED) required; completion of an administrative assistant program is desirable.
- Minimum of six months' experience in a medical office setting, with direct involvement in scheduling or referral management.
- Proficient typist with a minimum typing speed of 50 words per minute.
- Strong organizational, administrative, and clerical skills, including experience with standard office equipment and Microsoft Office applications (Word, Excel, Access, Windows OS).
- Excellent verbal and written communication skills; must be able to read, write, and speak English fluently.
- Customer service training or experience preferred; professional demeanor and ability to interact effectively with clients and staff.
- Familiarity with TRICARE benefits, HIPAA guidelines, quality control, risk management, medical terminology, and medical records management.
- Basic knowledge of ICD-10 coding, government referral management business rules, and medical appointing systems is desirable but not required.
- Must possess Basic Life Support (BLS) certification.
- U.S. citizenship required.
- Resourceful and adaptable administrative professional with experience in medical office environments.
- Exceptional attention to detail and ability to multitask in a fast-paced healthcare setting.
- Strong commitment to privacy, confidentiality, and ethical standards in handling patient information.
- Technologically proficient and comfortable learning new systems and processes.
- Effective problem-solver who thrives on providing excellent customer service and operational support.
- Team-oriented with strong interpersonal skills and a dedication to supporting patient care.
- This position is not authorized for remote or telework arrangements.
- Employees may be required to attend all training activities as outlined by the local Medical Treatment Facility policies.
- Job responsibilities may include additional duties as assigned by supervisors or management to support overall facility operations.
- Decypher is an equal opportunity employer, committed to a welcoming and inclusive work environment. All employment decisions are made in accordance with applicable federal and state regulations and executive orders.
If you are ready to take the next step in your career as a Medical Administrative Assistant, click the application button to apply and join Decypher's mission-driven team today!