Medical Administrative Assistant
Location: Jacksonville, NC
Job Type: Direct Hire
Company: Coastal Carolina Internal Medicine
Category: Non-Provider
Job Description Apply Now
Medical Administrative Assistant Job OverviewWe are seeking a dedicated and detail-oriented Medical Administrative Assistant to join our team at Coastal Carolina Internal Medicine. This full-time position plays a vital role in supporting clinical operations by processing prior authorizations and referrals, ensuring smooth workflow and high-quality patient care. As a Medical Administrative Assistant, you will collaborate closely with medical staff and patients, acting as a crucial point of contact within the healthcare team.
Responsibilities- Process prior authorizations for medications, diagnostic procedures, and treatments as required by insurance companies and healthcare providers.
- Coordinate and handle patient referrals to specialists, including documentation, scheduling, and communication with external offices.
- Maintain accurate records of all authorizations and referrals in the electronic medical record (EMR) system.
- Communicate effectively with patients, providers, insurance representatives, and team members to resolve authorization and referral issues promptly.
- Ensure patient confidentiality and compliance with HIPAA guidelines throughout all administrative processes.
- Utilize strong computer and typing skills to manage data entry, correspondence, and report generation.
- Apply analytical and technical skills to troubleshoot and resolve administrative or process-related challenges.
- Minimum of one year of experience in a medical or healthcare setting.
- Excellent verbal and written communication skills.
- Proficient computer usage and strong typing abilities.
- Demonstrated analytical skills and technical aptitude for handling complex administrative tasks.
- Commitment to maintaining a high level of professionalism, accuracy, and attention to detail.
Coastal Carolina Internal Medicine is dedicated to fostering an inclusive, collaborative, and respectful workplace. We celebrate diversity in our team and value the importance of work-life balance. Our supportive environment encourages continuous learning and professional growth, with opportunities for mentorship and ongoing education. Team members enjoy a safe, clean, and welcoming office atmosphere, as well as camaraderie through team celebrations, potluck lunches, and shared milestones.
Additional office perks include access to a wellness spa, regular catered lunches, a variety of snacks, gender-neutral restrooms, annual flu clinics for employee health, and casual Fridays with a relaxed dress code. These amenities are designed to support the well-being and satisfaction of our staff.
Benefits- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with employer match.
- Paid holidays and paid time off following probationary period.
- Uniforms provided at no cost.
- Performance-based bonuses and additional incentives.
- Support for continuing education and certification reimbursement.
Our mission is to provide exceptional patient care to the communities we serve, while supporting our team members in their professional and personal growth. We are committed to upholding values of integrity, compassion, and mutual respect in all aspects of our work.
Equal Opportunity Employer StatementWe are a team that celebrates diversity and mutual respect. We strive to provide quality care to our patients in the community we serve. We believe family and work-life balance is important for everyone. We also enjoy sharing our experiences and life events among each other. We celebrate birthdays, potluck lunches, catered meetings, outings to name a few. We encourage continuous learning by providing opportunities for growth and development such as reimbursed certification fees, continuing education courses as well as mentorship and collaboration.