Bilingual Licensed Customer Service Representative
Location: Duncanville, TX
Job Type: fulltime
Company: Alecia Francis - State Farm Agency
Salary: $15.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
Bilingual Licensed Customer Service Representative Position OverviewThe Bilingual Licensed Customer Service Representative plays a critical role in supporting a successful State Farm Agent’s office by providing exceptional customer service to both English and Spanish-speaking clients. This full-time position offers the opportunity to contribute to business growth by engaging in value-driven conversations and delivering remarkable customer experiences. The role is well-suited for motivated, licensed professionals who thrive in fast-paced environments and are committed to excellence in service and teamwork.
Responsibilities- Establish and nurture positive customer relationships, ensuring ongoing communication and follow-up as needed.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, policy changes, transfers, claims, and billing matters.
- Educate customers on available insurance options using a customer-focused, needs-based approach.
- Maintain a strong work ethic and demonstrate a daily commitment to achieving success and exceeding client expectations.
- Provide timely and thorough activity reports to the agent, ensuring accurate documentation and reporting of all customer interactions and tasks.
- Stay current with product changes, licensing requirements, technical developments, and continuing education relevant to the insurance industry.
- Active Property & Casualty license, or willingness to obtain within 30 days of hire.
- Active Life and Health license, or willingness to obtain within 30 days of hire.
- Bilingual proficiency in English and Spanish is required to effectively serve a diverse client base.
- Prior experience working with State Farm is required to ensure familiarity with company processes and standards.
- Excellent interpersonal skills to build rapport with clients and team members.
- Exceptional verbal, written, and listening communication skills.
- Strong organizational abilities and attention to detail to manage multiple tasks efficiently.
- Self-motivated with a proactive approach to problem solving and dedicated to customer satisfaction.
- Ability to work collaboratively in a team environment while managing individual responsibilities.
- Competence in learning and using various computer functions and software related to insurance operations.
- Pride in producing accurate work and meeting established deadlines.
- Demonstrated ability to multi-task and adapt to changing priorities.
As a Bilingual Licensed Customer Service Representative, you will have the chance to gain valuable experience in the insurance industry and contribute to the growth of an established State Farm Agent’s business. Full-time employment in this position provides a professional, supportive work environment with opportunities for advancement based on performance and skill development.
The role emphasizes the importance of delivering outstanding customer service, maintaining compliance with licensing and continuing education requirements, and upholding the standards of the State Farm brand. Employees are expected to remain adaptable and informed about industry changes, allowing for continued professional growth and high-quality service delivery.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.