Licensed Insurance Customer Service Representative
Location: HOUSTON, TX
Job Type: fulltime
Company: F Gant State Farm Insurance Agency
Salary: $15.0 - $23.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays a crucial role within a State Farm Agent office, providing dedicated support to customers while ensuring compliance with all necessary licensing requirements. This full-time position requires an active Property and Casualty license as well as a Life and Health license, and it offers the opportunity to contribute to a thriving insurance business committed to delivering exceptional customer experiences.
In this dynamic role, the Licensed Insurance Customer Service Representative will establish and maintain positive customer relationships, responding to inquiries and providing guidance on insurance products and services. The position is ideal for individuals who are proactive, detail-oriented, and passionate about offering value-driven solutions to clients. The successful candidate will thrive in a fast-paced environment and demonstrate a commitment to continuous learning and professional growth within the insurance industry.
Key Responsibilities- Build and nurture long-term relationships with policyholders, ensuring their needs are met through regular communication and follow-up.
- Deliver prompt, accurate, and friendly customer service by addressing questions related to insurance availability, eligibility, coverages, policy changes, billing, claims, and transfers.
- Educate customers about insurance options using a customer-focused and needs-based review process, helping clients make informed decisions about their coverage.
- Maintain a strong work ethic and demonstrate a total commitment to daily success and client satisfaction.
- Provide timely and thorough activity reports to the agent, ensuring transparency and accountability in all interactions.
- Stay updated on product changes, licensing requirements, and technical developments through ongoing training and continuing education opportunities.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Strong interpersonal and communication skills, including written, verbal, and listening abilities.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Self-motivated and proactive in problem-solving, with a dedicated approach to customer service.
- Ability to work collaboratively within a team environment.
- Proficiency in utilizing computer systems and learning new technologies as required.
- Demonstrates pride in completing work accurately and in a timely manner.
- Base pay plus sales bonus structure, recognizing both effort and achievement.
- Paid time off, including vacation and personal/sick days, after the initial three months of employment.
- Valuable hands-on experience within a reputable insurance agency environment.
- Potential for professional growth and advancement within the office, supporting long-term career development in the insurance sector.
Employees in this full-time position benefit from working with a State Farm independent contractor agent, gaining exposure to a broad range of insurance products and client service scenarios. The workplace fosters a supportive team culture with a focus on continuous improvement and customer satisfaction.
This role is located within a State Farm agent’s office. Please note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.