Licensed Insurance Office Manager
Location: Apopka, FL
Job Type: fulltime
Company: Shren Yeager - State Farm Agency
Salary: $80000.0 - $120000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Office Manager Position OverviewThe Licensed Insurance Office Manager plays a vital leadership role within an insurance agency, ensuring the smooth operation of office activities while maintaining a high standard of client service and compliance. This full-time position is designed for a professional who holds the required 2-20 or 4-40 insurance license as well as a 2-15 insurance license and who has a strong background in the insurance sector. Experience with State Farm is highly preferred. The Licensed Insurance Office Manager serves as a key support for the agent, acting as a team leader and mentor, and is responsible for supervising team members, overseeing daily operations, and driving production and service goals.
Key Responsibilities- Lead the office team by assisting the agent in managing, supervising, and supporting staff, ensuring operational goals are met in a collaborative environment.
- Recruit, hire, train, and supervise staff members, fostering a positive and productive workplace culture.
- Monitor team performance and hold staff accountable for meeting production and service objectives, supporting continuous professional growth.
- Oversee daily office functions, including fielding telephone calls, greeting visitors, and managing appointment scheduling to ensure efficient client service.
- Manage customer and client communications, including handling inbound and outbound calls with professionalism and accuracy.
- Coordinate the workloads of team members to ensure agency goals are achieved and that staff are supported in their roles.
- Provide leadership by example, setting high standards for integrity, dependability, and customer service.
- Assist the agent with staff evaluations, providing constructive feedback and coaching to support team development.
- Be adaptable and open to coaching, while also actively mentoring and supporting team members in their professional growth.
- Active 2-20 and/or 4-40 insurance license required.
- Active 2-15 insurance license required.
- State Farm experience is preferred, demonstrating familiarity with agency operations and best practices.
- Demonstrated experience in a sales and service environment with the ability to lead teams toward achieving production goals.
- Strong motivation to succeed, showing a commitment to meeting or exceeding targets.
- Track record of dependability and excellence in customer service.
- Ability and desire to build meaningful relationships with clients, distinguishing the agency in a competitive market.
- Excellent communication skills, both written and verbal, with strong listening ability.
- Successful completion of a background check; must have a clean criminal background.
The Licensed Insurance Office Manager position offers the opportunity to gain valuable experience in a dynamic insurance agency setting. Team members are encouraged to pursue ongoing professional development, including continuing education and additional licensing. The agency environment supports growth, mentorship, and the pursuit of excellence in service and leadership. Advancement opportunities are available for those who consistently demonstrate leadership and meet performance expectations.
Why Work Here?Working as a Licensed Insurance Office Manager in a reputable agency offers a collaborative and supportive environment focused on professional growth. The agency is committed to providing exceptional service to clients and values the contributions of every team member. Employees appreciate the opportunity to develop their careers in a respected organization that is dedicated to integrity and success in the insurance industry.
Equal Opportunity Employer Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status.