Licensed Insurance Customer Service Representative
Location: Elkridge, MD
Job Type: fulltime
Company: Mary Crow - State Farm Insurance
Salary: $38000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life and Health) Position OverviewThe Licensed Insurance Customer Service Representative plays a key role in supporting an independent State Farm agent's office. This full-time position is ideal for individuals who hold active Property and Casualty (P&C) and Life and Health insurance licenses, and who are motivated to deliver outstanding customer service in a dynamic insurance environment. By joining a reputable agency, you will be part of a team dedicated to helping clients protect what matters most while fostering positive relationships and providing expert guidance on insurance products.
Responsibilities- Establish and maintain strong customer relationships by conducting follow-ups and check-ins as needed to ensure satisfaction and address evolving needs.
- Deliver prompt, accurate, and courteous service by responding to inquiries about insurance availability, eligibility, coverages, policy modifications, policy transfers, claims processing, and billing questions.
- Educate clients on available insurance options through a customer-focused, needs-based review process, ensuring clients are informed and confident in their coverage choices.
- Consistently uphold a strong work ethic with dedication to achieving daily and long-term success for both the agency and customers.
- Collaborate with team members to deliver seamless service and contribute to a positive, productive office environment.
- Generate timely and comprehensive activity reports to the agent, supporting data-driven decision making and continuous improvement.
- Active Property & Casualty license (required).
- Active Life and Health insurance license (required).
- Strong interpersonal and communication skills, including verbal, written, and listening abilities.
- People-oriented demeanor with a commitment to providing exceptional service.
- Organizational abilities and attention to detail, ensuring accurate and timely completion of tasks.
- Self-motivated and proactive in identifying solutions to customer needs and office challenges.
- Ability to adapt to changing priorities and multi-task effectively in a fast-paced insurance office setting.
- Commitment to staying current with product updates, licensing requirements, technical developments, and continuing education.
- Proficiency with basic computer functions, supporting efficient workflow and customer management.
- Team-oriented mindset, collaborating effectively with colleagues to achieve shared goals.
- Competitive base salary with performance-based bonus opportunities.
- PTO for vacation, personal, and sick days to support work-life balance.
- Valuable hands-on experience in the insurance industry, providing a strong foundation for career advancement.
- Potential for growth and advancement within the agency, with support for professional development and skill enhancement.
This position offers an excellent opportunity for licensed insurance professionals to grow their careers within a supportive, team-oriented environment. The Licensed Insurance Customer Service Representative role provides the chance to make a meaningful impact by helping clients secure their financial futures while developing industry expertise.
This position is with an independent State Farm contractor agent, and not with State Farm Insurance Companies. Employees of State Farm agents must meet all applicable licensing and training requirements. State Farm agents are independent contractors and are responsible for hiring their own employees. Employees of State Farm agents are not employees of State Farm.