Licensed Insurance Customer Service Representative
Location: SOUTH BEND, IN
Job Type: other
Company: State Farm Agency - South Bend
Salary: $37440.0 - $45760.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty) Job OverviewWe are seeking a dedicated and licensed Insurance Customer Service Representative (Property & Casualty) to join an established insurance agency. This full-time or part-time position offers an opportunity to work directly with a respected State Farm independent contractor agent, providing exceptional support to clients through value-driven service and expert insurance guidance. The ideal candidate will be an energetic, self-motivated professional who thrives in a fast-paced environment and is passionate about helping customers protect what matters most.
Key Responsibilities- Establish and nurture strong customer relationships, ensuring regular communication and follow-up as needed.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries related to insurance options, policy changes, billing, claims, eligibility, and coverage details.
- Educate clients using a customer-focused, needs-based approach to review and suggest appropriate insurance solutions.
- Maintain a high standard of work ethic and a commitment to daily success and accuracy.
- Stay current on product updates, licensing requirements, technical developments, and necessary continuing education.
- Provide thorough and timely activity reports to the agent and support overall team objectives.
- Active Property & Casualty insurance license required.
- Life & Health license preferred but not mandatory.
- Previous experience with State Farm or other insurance agencies is strongly preferred.
- Excellent interpersonal, verbal, and written communication skills.
- Organizational skills and attention to detail are essential.
- Ability to work both independently and collaboratively within a team environment.
- Proficiency in computer functions and willingness to adapt to new technologies.
- Bilingual English/Spanish skills are a plus.
- Self-motivated, proactive, and customer service-oriented.
- Strong multi-tasking abilities and capacity to manage competing priorities.
- Competitive base pay plus bonus and commissions.
- PTO including vacation and personal/sick days.
- Valuable experience working with a highly regarded insurance agency.
- Opportunities for career growth and advancement within the agency.
This Insurance Customer Service Representative (Property & Casualty) role provides a rewarding path for those motivated by customer service excellence and personal career development. You will be part of a supportive team, enjoy robust training, and gain firsthand experience in the insurance industry. If you are driven to succeed and eager to contribute to a winning team, we encourage you to apply and discover the difference you can make.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.