Licensed Insurance Customer Service Representative (CSR)
Location: Davie, FL
Job Type: fulltime
Company: Gundie Bonner - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) Position OverviewWe are seeking a qualified and licensed insurance professional to join a successful State Farm Agent's team as a full-time Licensed Insurance Customer Service Representative (CSR). This role is central to supporting business growth and delivering an outstanding customer experience through value-based conversations and attentive service. As a Licensed Insurance Customer Service Representative (CSR), you will play a vital part in building customer relationships and ensuring clients understand their insurance options and coverage.
Responsibilities- Establish and nurture customer relationships by following up on inquiries and ensuring client satisfaction.
- Deliver prompt, accurate, and friendly customer service, including responding to questions about insurance products, coverage details, billing inquiries, and documentation processing.
- Educate clients using a needs-based approach to help them understand available insurance options and make informed decisions.
- Support the insurance agency’s operations by scanning documents, managing data, and maintaining organized records within the system.
- Demonstrate a strong work ethic and a commitment to achieving daily and long-term business goals.
- Provide timely and comprehensive activity reports to the agent, ensuring clear communication and accountability.
- Stay up to date on product changes, licensing requirements, technical developments, and complete ongoing education as necessary.
- Property & Casualty insurance license (required at time of hire).
- Life and Health insurance license (required at a later time, as directed).
- Strong interpersonal and communication skills, including written, verbal, and listening abilities.
- Organizational skills with a commitment to accuracy and timely completion of tasks.
- Self-motivated, detail-oriented, and proactive in identifying and resolving problems.
- Ability to collaborate with others in a team environment while managing multiple responsibilities.
- Adaptable and eager to learn new computer functions and insurance processes.
- Demonstrates pride in delivering high-quality work and outstanding customer service.
The Licensed Insurance Customer Service Representative (CSR) position offers valuable experience in the insurance industry, with opportunities for growth and advancement within the agency. Employees are encouraged to remain current in all licensing requirements and product knowledge to support both personal and agency success.
About the AgencyThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.