Licensed Insurance Customer Service Representative
Location: Houston, TX
Job Type: fulltime
Company: Steve Smith - State Farm Agency
Salary: $16.0 - $18.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewAs a Licensed Insurance Customer Service Representative, you will play a vital role in supporting clients and addressing their insurance needs through outstanding customer service and problem-solving skills. This full-time position operates within a dynamic office environment in Katy, Texas, and supports a well-established, award-winning State Farm agency. Our agency has proudly served the Katy and Greater Houston area for over 15 years, providing a stable and growth-oriented workplace for motivated professionals.
Responsibilities- Provide exemplary customer service by answering phone calls with professionalism and courtesy.
- Handle inquiries, take thorough messages, and either resolve tasks directly or delegate them to appropriate team members.
- Process policy changes and endorsements for existing insurance policies utilizing proprietary, internet-based software systems.
- Gather, verify, and input accurate information to support the sales team in generating insurance quotes.
- Conduct annual policy reviews with clients, clearly explaining policy coverages and identifying opportunities for bundling products.
- Cross-sell insurance products to existing clients to meet their evolving needs and maximize value.
- Assist customers with claim submissions and provide guidance through the claims process.
- Discuss billing information, assist with payment processing, and resolve general account inquiries.
- Maintain a high standard of customer care, ensuring all client interactions reflect the agency’s commitment to service excellence.
- Possession of a Property & Casualty Insurance license is strongly preferred; individuals without a license must be willing to obtain one within 90 days of employment. Licensing training and fees are covered by the agency.
- Life and Health insurance license (must be obtained within 60 days of employment).
- Demonstrated willingness to learn, adaptability, and a strong sense of resourcefulness.
- Ability to maintain a positive, enthusiastic, and team-oriented mindset.
- Excellent multi-tasking, follow-up, and organizational skills.
- Strong work ethic, leadership potential, and a goal-driven attitude.
- Exceptional communication and customer service skills are essential.
- Commitment to remaining current with product updates, technical advancements, licensing requirements, and continuing education.
This full-time role as a Licensed Insurance Customer Service Representative offers valuable hands-on insurance industry experience, paid training, and licensing support. Employees benefit from opportunities for advancement within the agency, as well as monthly and yearly commissions and bonuses, and paid time off for vacation and personal needs. Working in Katy, Texas, provides a vibrant local community and access to the broader Houston metropolitan region.
Company MissionOur agency is dedicated to delivering comprehensive insurance solutions with a focus on personalized service, integrity, and community support. We leverage state-of-the-art technology and management systems to streamline workdays and empower our team to provide the best possible client experience.
Legal DisclaimersThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to complete any applicable licensing requirements and training programs successfully. State Farm agents are independent contractors who hire their employees. State Farm agents’ employees are not employees of State Farm.