Licensed Insurance Customer Service Representative
Location: Ottawa, KS
Job Type: fulltime
Company: Farmers Insurance
Salary: $50000.0 - $100000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewThe Licensed Insurance Customer Service Representative plays a pivotal role in supporting customers by providing knowledgeable, comprehensive, and timely service in all matters related to insurance products. This full-time position offers candidates the opportunity to develop a deep understanding of the insurance industry, gain valuable experience in client relations, and advance within a respected organization. The role is ideal for those who are eager to build a rewarding career in insurance, whether launching as a recent graduate or bringing industry experience to the next level.
Key Responsibilities- Respond to customer inquiries regarding insurance policies, claims, and account updates, delivering accurate information in a professional manner.
- Provide guidance and support to clients on a range of insurance products, including Property, Casualty, Life, Accident, and Health insurance.
- Conduct needs assessments to recommend appropriate insurance solutions tailored to individual client requirements.
- Assist with processing new applications, policy changes, renewals, and related documentation with attention to detail and compliance.
- Uphold high standards of customer service, ensuring every interaction is efficient, friendly, and in accordance with industry regulations.
- Establish and maintain strong relationships with clients, proactively reaching out to offer support and follow-up on outstanding issues.
- Collaborate with insurance agents and team members to achieve performance goals and support agency growth initiatives.
- Participate in ongoing training and mentorship, staying current with insurance laws, products, and best practices through the organization’s structured programs.
- Engage with the community to promote the agency’s mission and build a positive local presence.
- Prior experience in sales, customer service, or management is highly valued.
- Demonstrated excellence in verbal and written communication skills.
- Self-motivated, goal-oriented, and able to work independently as well as part of a team.
- Business savvy and comfortable with digital tools for virtual communication and client engagement.
- Ability to adapt to changing priorities, multitask, and thrive in a fast-paced environment.
- Strong attention to detail, reliability, and a drive to achieve both individual and team objectives.
- Active Property, Casualty, Life, Accident, and Health insurance licenses (or willingness to obtain these licenses prior to starting).
As a Licensed Insurance Customer Service Representative, you will benefit from a supportive, mentorship-driven environment designed to foster professional development and long-term growth. The organization offers a clear path for advancement, comprehensive training, and access to industry-leading resources. Employees enjoy a collaborative culture focused on helping you reach your career goals while making a positive impact on clients and the local community. Those employed in this full-time role will appreciate the stability and professional environment provided by the company.
Ideal Candidate Attributes- Dependable and reliable, consistently meeting deadlines and client expectations.
- People-oriented, enjoying meaningful interactions and teamwork.
- Adaptable and flexible, able to handle frequent changes in direction or priorities.
- Detail-oriented, with a focus on accuracy and thoroughness in all tasks.
- Achievement-oriented, seeking out challenges and opportunities for growth.
- Autonomous and independent, capable of managing workload with minimal supervision.
- Resilient, with high stress tolerance and the ability to stay focused under pressure.
- Monthly base salary
- Opportunities for commissions
- Potential for performance-based bonuses
If you are passionate about helping others and interested in a career as a Licensed Insurance Customer Service Representative, we invite you to apply. Candidates must have or be willing to obtain the necessary insurance licenses prior to starting. We are always looking for motivated individuals ready to take control of their future, contribute to their community, and grow with our team.