Licensed Insurance Customer Service Representative
Location: BOCA RATON, FL
Job Type: fulltime
Company: Bob Wylin - State Farm Agency
Salary: $34000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR) is a vital role within the insurance industry, offering dynamic support to clients and serving as a key point of contact for all customer service-related inquiries. This position is designed for individuals who are enthusiastic, organized, and committed to delivering an outstanding customer experience while building relationships that contribute to the agency's growth and reputation. As a Licensed Insurance Customer Service Representative, you will play a central part in providing expertise, guidance, and support to customers navigating their insurance needs.
Working as a Licensed Insurance Customer Service Representative provides a unique opportunity to develop a rewarding career in a thriving, fast-paced environment. You will be empowered to use your communication skills to ensure customers understand their insurance options, coverage, and the value provided by the agency. Your dedication to proactive problem solving, accuracy, and timely service will set the standard for the customer experience, reinforcing the agency's mission of service excellence.
This full-time position offers comprehensive training for the right candidate, regardless of prior insurance experience. With a supportive team structure and clearly defined performance expectations, you will be given the resources necessary to obtain essential state insurance licenses, such as the FL 2-20 General Lines and FL 4-40 Customer Representative licenses. The role is ideal for someone who thrives in a collaborative, team-oriented setting and is motivated by opportunities for personal and professional growth.
As a Licensed Insurance Customer Service Representative, you will interact with a diverse clientele, providing prompt responses to inquiries regarding policy information, billing, claims, eligibility, and coverage options. Your ability to communicate effectively—both verbally and in writing—will help foster long-term customer relationships built on trust, reliability, and professionalism. You will also be responsible for maintaining up-to-date knowledge of products, services, and regulatory requirements, ensuring that you can confidently guide clients through the decision-making process.
In addition to daily customer service tasks, the Licensed Insurance Customer Service Representative is expected to participate actively in agency initiatives, contribute feedback for continuous improvement, and support team members in achieving shared goals. The agency values a strong work ethic and a commitment to ongoing learning, including staying current with product changes, licensing requirements, and industry developments.
Located in a vibrant community, this role offers the benefit of working in a supportive and collaborative environment. The agency is committed to providing valuable training and advancement opportunities, making it a great place to build a long-term career in insurance. If you are self-motivated, detail-oriented, and passionate about helping others, this position is an excellent opportunity to join a respected team and make a meaningful impact in the lives of customers.
As a member of this team, you will gain valuable experience and benefit from a competitive compensation structure, including base salary plus commission, bonuses, health insurance, paid time off, retirement plans, and more. The agency emphasizes work-life balance and personal development, ensuring employees have the support they need to succeed. If you are ready to take the next step in your career as a Licensed Insurance Customer Service Representative, we encourage you to apply by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Key client-facing position providing insurance guidance and customer service
- Opportunity for career growth in a supportive, team-oriented agency setting
- Training provided for the right candidate; insurance experience preferred but not required
- Full-time role with comprehensive benefits and advancement opportunities
- Establish and maintain customer relationships through effective communication and follow-up
- Deliver prompt, accurate, and friendly customer service on insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing inquiries
- Educate customers on insurance options using a needs-based approach
- Demonstrate a strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to the agent
- Stay current on product changes, licensing, technical developments, and continuing education requirements
- Base salary plus commission structure
- Bonuses based on performance
- Paid time off, including vacation and personal/sick days
- Retirement plan options
- Health insurance coverage
- Comprehensive training and valuable on-the-job experience
- Opportunities for advancement within the agency
- Ability to obtain FL 2-20 General Lines and FL 4-40 Customer Representative licenses
- Prior customer service and property/casualty insurance experience preferred
- Bilingual language skills are a plus
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and multi-tasking abilities
- Self-motivated, detail-oriented, and proactive in problem-solving
- Commitment to maintaining high standards of customer service and accuracy
- Ability to work effectively in a team environment
- Selected candidates must remain current with product and industry updates
- Energetic, professional, and passionate about customer service
- Motivated self-starter with a growth mindset
- People-oriented and dedicated to building lasting relationships
- Willing to learn and adapt in a fast-paced insurance agency environment
- Seeks personal and professional development opportunities
- This position is with an independent contractor agent, not with State Farm Insurance Companies
- Employment is contingent on successful completion of all applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire and manage their own staff
- Employees of State Farm agents are not employees of State Farm Insurance Companies
If you are motivated to excel and envision yourself in this impactful role as a Licensed Insurance Customer Service Representative, we invite you to apply today by clicking the job application button. Take the next step in your insurance career and join a team that values your contribution and supports your growth.