Licensed Insurance Customer Service Representative
Location: BOCA RATON, FL
Job Type: fulltime
Company: Bob Wylin - State Farm Agency
Salary: $34000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and professional Licensed Insurance Customer Service Representative to join our team on a full-time basis. In this role, you will play a critical part in supporting our insurance agency’s daily operations and providing exceptional customer service to both existing and prospective clients. This position provides the opportunity to develop your career within the insurance industry, offering valuable training and growth potential. The role is located in Florida and is ideal for someone who enjoys working in a fast-paced, collaborative environment.
Key Responsibilities- Establish and maintain strong customer relationships by following up with clients as needed, ensuring their satisfaction, and addressing concerns promptly.
- Provide prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about their insurance options through customer-focused, needs-based review processes.
- Demonstrate a strong work ethic and maintain a commitment to success each day.
- Generate timely and thorough activity reports for the agent.
- Stay current on product changes, licensing requirements, technical developments, and industry best practices by participating in ongoing training and continuing education.
- Ability to obtain or currently hold a Florida 2-20 or 4-40 insurance license.
- Prior customer service experience and property/casualty insurance experience preferred.
- Bilingual language skills are a plus.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to multi-task and work effectively in a team environment.
- Commitment to providing outstanding customer service and pride in completing work accurately and on time.
- Ability to learn and utilize computer functions relevant to the role.
- Must be able to commute daily to the office within a 20-mile/30-minute radius of the agency location in Florida.
Florida offers a vibrant community and a dynamic business environment, making it an excellent location to build a rewarding career in the insurance industry.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.