Licensed Insurance Customer Service Representative
Location: YUMA, AZ
Job Type: fulltime
Company: Cathy Nuetzi - State Farm Agency
Salary: $32000.0 - $35000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) Position OverviewWe are seeking a Licensed Insurance Customer Service Representative (P&C) for a full-time opportunity with a State Farm Agent's team. As a vital contributor to a dynamic insurance agency, you will provide exceptional client service and participate in sales activities, utilizing your active Property and Casualty license to meet the needs of customers. This position offers a valuable chance to advance your insurance career in a supportive and professional environment.
Responsibilities- Establish and maintain positive customer relationships through ongoing communication and follow-ups as needed.
- Deliver prompt, accurate, and friendly customer service, responding to inquiries regarding insurance products, coverages, eligibility, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about available insurance options using a customer-focused, needs-based review process to ensure each customer is informed and confident in their coverage decisions.
- Maintain a strong work ethic and demonstrate a commitment to daily success in a team-oriented, fast-paced insurance environment.
- Utilize organizational and time management skills to handle multiple tasks, including providing thorough activity reports to the agent.
- Remain current on product changes, licensing requirements, technical developments, and continuing education to ensure compliance and up-to-date knowledge.
- Active Property & Casualty license (required).
- Life and Health insurance license preferred.
- Bilingual (Spanish/English) is strongly preferred to best serve a diverse client base.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Demonstrated ability to work effectively as part of a team and independently.
- Strong organizational skills, attention to detail, and ability to prioritize tasks.
- Self-motivated and proactive in problem-solving with a dedication to high-quality customer service.
- Able to learn and use computer functions and agency management systems efficiently.
- Positive attitude and pride in delivering accurate, timely work.
- Base pay plus commissions and bonuses.
- Paid time off, including vacation and personal/sick days.
- Valuable professional experience with opportunities for advancement within the agency.
Working as a Licensed Insurance Customer Service Representative (P&C) for a State Farm Agent's team provides exposure to a highly respected insurance brand and the opportunity to grow your insurance knowledge and sales skills. The agency is dedicated to fostering a collaborative and inclusive workplace that values commitment, integrity, and customer focus. Whether you are building your insurance career or seeking to expand your skills, this full-time position offers a path for professional development and success.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.