Licensed Insurance Customer Service Representative
Location: BATON ROUGE, LA
Job Type: fulltime
Company: R K Mehrotra - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and professional Licensed Insurance Customer Service Representative to join a reputable insurance agency in Baton Rouge, LA. This full-time, in-office position focuses on delivering exceptional customer service to existing and prospective insurance clients. The ideal candidate will possess an active Property and Casualty Insurance license and/or a Life and Health Insurance license, as well as prior experience working in an insurance agency environment. As a key member of our team, you will be integral in building strong customer relationships, providing valuable insurance guidance, and ensuring a positive customer experience.
Key Responsibilities- Respond to incoming phone calls and greet clients professionally, addressing their questions and concerns promptly.
- Establish and maintain positive customer relationships, following up as needed to ensure client satisfaction.
- Deliver accurate and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Utilize a needs-based review process to educate customers about suitable insurance options based on their specific requirements.
- Support clients throughout the insurance process, providing guidance and solutions to meet their needs.
- Collaborate with team members to ensure seamless service and customer support.
- Provide timely and thorough activity reports to the agent to support agency operations.
- Remain current with product changes, licensing requirements, technical developments, and continuing education.
- Active Property & Casualty and/or Life and Health insurance license required.
- Previous experience working in an insurance office setting is essential.
- Ability to work in-office in Baton Rouge, LA from 8:30 a.m. to 5:00 p.m., Monday through Friday on a full-time basis.
- Excellent interpersonal, written, verbal, and listening communication skills.
- People-oriented with strong organizational and time-management abilities.
- Self-motivated and detail-oriented, with a proactive approach to problem solving.
- Demonstrated dedication to providing outstanding customer service.
- Comfortable learning and using computer functions and agency management systems.
- Pride in completing work accurately and efficiently.
- Ability to thrive in a team-oriented environment and effectively multitask as needed.
- Competitive salary plus bonus opportunities.
- Paid holidays and paid time off.
- Health insurance coverage and retirement plan.
- Valuable experience working with a well-established insurance agency.
Located in Baton Rouge, LA, this insurance agency offers a supportive team environment in a vibrant community. Baton Rouge is known for its welcoming atmosphere and opportunities for career growth within the insurance industry.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.